Usability Researcher

JOB DESCRIPTION

JOB SUMMARY

As a Usability Researcher, you will hold a pivotal role in advancing customer experiences and driving innovation across our digital products and services.

Your expertise will be crucial in conceptualizing, testing and executing user-focused solutions that elevate the overall experience for patients, healthcare providers, and other stakeholders.

You will collaborate extensively with cross-functional teams to lead concept and usability research efforts, translating complex findings into actionable functionality and feature solutioning.

This role is 50% strategic and 50% execution, which requires a proven track record in conducting impactful UX research, a deep understanding of user-centric design principles and a demonstrated ability to influence stakeholder product design strategy.

Your passion for collaboration, combined with your drive to effect positive design change will make you a key asset.

This position is a hybrid role, which will require a few days of the week to be in-office. It will office out of our Administrative Building by our Baylor University Medical Center Campus.

ESSENTIAL FUNCTIONS OF THE USABILITY RESEARCHER ROLE

• Plan and Conduct Usability Studies : Design and execute usability studies, including usability testing, heuristic evaluations, and cognitive walkthroughs.
• Participant Recruitment and Moderation : Recruit appropriate participants for studies, moderate sessions effectively, and collect qualitative and quantitative data.
• Data Analysis and Reporting : Analyze usability data to derive actionable insights and prepare detailed reports with findings and recommendations.
• Team Collaboration : Work closely with UX / UI designers, product managers, and developers to integrate usability findings into design iterations.

Collaborate seamlessly with cross-functional customer research and data analytics teams to integrate insights into usability testing strategy and product development.

• Usability Testing Tools and Methods : Utilize a variety of experiential and transactional usability testing tools and methodologies to evaluate digital products and interfaces.
• Accessibility and Inclusivity : Ensure usability studies consider accessibility and inclusivity principles, advocating for user-centered design practices.
• Continuous Improvement : Stay updated with industry trends, best practices, and emerging technologies related to usability research and user experience.
• Communication and Stakeholder Management : Effectively communicate usability findings and recommendations to stakeholders, advocating for user needs.
• Documentation and Standardization : Document research methods, findings, and protocols, contributing to the standardization of usability research processes within the organization.
• Ethical Considerations : Adhere to ethical guidelines and principles in usability research, ensuring participant confidentiality and informed consent.

KEY SUCCESS FACTORS

• Deeply empathetic user researcher that is endlessly curious about what drives customer behavior.
• Bachelor's degree in a relevant field such as Human-Computer Interaction, Psychology, Cognitive Science, Engineering (Human Factors Engineering), Computer / Information Science, or a related discipline.
• Proven experience as a UX researcher, with a strong portfolio demonstrating successful research metrics, outcomes and the ability to influence product design and strategy.
• Expertise in conducting concept and usability research methods, such as interviews, surveys and questionnaires, cognitive walkthroughs, accessibility testing, A / B testing, card sorting, heuristic evaluations, etc.
• Proficiency in analyzing research data and synthesizing findings into clear, actionable insights and recommendations.
• Excellent communication skills, with the ability to effectively articulate research findings to both technical and non-technical stakeholders.
• Strong knowledge of UX design principles and best practices, with an understanding of how research informs design decisions.
• Familiarity with healthcare industry trends, patient engagement, and regulatory considerations is highly desirable, but not required.
• Proficiency in using UX research tools and software, such as FigJam, Miro, Optimizely, , Qualtrics, and other research platforms.
• Ability to work independently and manage multiple research projects simultaneously, while adhering to deadlines
• Leadership skills, with the ability to inspire and mentor junior researchers, and collaborate effectively with cross-functional teams.

BENEFITS

Our competitive benefits package includes the following

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note : Benefits may vary based upon position type and / or level

QUALIFICATIONS

• EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
• EXPERIENCE - 7 Years of Experience
30+ days ago