Vice President - CCB Operations Fulfilment & Archival Services(FAS) Product Analytics

JOB DESCRIPTION

Come join us for reshaping the future! As a VP you will drive the analytics book of work and be part of the cross-functional team to support Fulfilment & Archival Services (FAS) Product.

You will be responsible for working collaboratively across partners in the Product team : Finance, Customer Experience, UX / UI Design, Software Engineering, & Product Owners.

You will have the opportunity to work on building and updating the business case, analysis scoping, hypothesis development, data gathering, performance analysis, generating insights and participating in developing presentations of findings.

Job responsibilities :

• Work as a member of agile, digital, tribes or scrum teams to provide data and analytics support for new product development.
• Build holistic insights using a mix of customer, account, digital, financial and operational data sets.
• Import, clean, transform and validate data from multiple sources in preparation for analytics and / or modeling.
• Develop business cases, size addressable populations & estimate potential impact on proposed measurement plans.
• Scope, implement & track new features and enhancements to the document fulfilment journey.
• Identify customer interactions and events across a variety of channels to better understand customer journeys and friction points.
• Leverage a variety of analytical and statistical applications (Alteryx, Excel, SQL, Python, etc.) to describe, analyze, and interpret trends and patterns in complex data sets.
• Aid in presentations summarizing sharp insights and conclusions, often for executives.

Required qualifications, capabilities and skills :

• 8+ years of relevant experience doing hands-on data analysis.
• Strong background and 8+ years of experience in building statistical / machine learning models involving multiple data inputs from different data sources in the area of Marketing / Customer journey / Operations / Finance.
• Technical expertise regarding data models, data analysis, and segmentation techniques.
• Experience with Business Intelligence and analytical tools such as Alteryx, Tableau, etc. Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Bachelor’s degree required, advanced degree is desired with preferred concentrations in Math, Statistics, Economics or similar quantitative disciplines.
• Ideal candidate would be able to develop and deliver concise presentations that clearly articulate challenges, actions and results for complex matters - creating clarity and a bias for action with key stakeholders.
• Strong organizational skills and ability to work with in time constraints in a highly regulated industry.

Preferred qualifications, capabilities and skills :

• Self-sufficiency in querying and extracting data from Enterprise databases (Snowflake, Oracle, etc) and knowledge of AWS is a plus.
• Operational knowledge of document fulfilment journey a plus.
• Experience with financial business cases a plus.
• Experience in analytics or consumer banking / retail banking is a plus.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.

Those in eligible roles may receive commission-based pay and / or discretionary incentive compensation awarded in recognition of individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer / Disability / Veterans

While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.

We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions all while ranking first in customer satisfaction.

The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers.

The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning.

We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.

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