Applications Engineer / First Line Support Specialist (CAD/PLM)

Waltonen Engineering is seeking a dedicated Applications Engineer to join our team! The ideal candidate will have a strong background in Siemens software, although experience with Dassault Systems, PTC, or related software will also be considered.

Reporting to the Manager of Geometric Solutions, this role is pivotal in providing exceptional first-line customer technical support.

Responsibilities Work under the guidance of Geometric Solutions' Managing Director Gain proficiency in Solid Edge to produce high-quality demos, webinars, instructional videos, and educational sessions Provide technical support for sales team members when needed Provide first-line technical support to customers for Siemens software products, ensuring efficient resolution of tickets and high levels of customer satisfaction Utilize expertise in CAD software to assist users with technical issues, offering solutions in a timely and professional manner Oversee the management and maintenance of software licenses, with a majority of support tickets related to software licensing Provide expert troubleshooting support for software-related issues, minimizing downtime and maintaining business continuity Collaborate with the Geometric Solutions team to continuously improve service quality and support processes Document customer interactions and resolutions effectively for future reference and knowledge-sharing Qualifications 3+ years of work experience in an engineering / design environment Proven work experience with Siemens software or equivalent (Dassault, Autodesk or PTC) Strong understanding of CAD, PLM, and related engineering software Experience in software license management and troubleshooting Excellent problem-solving skills and the ability to handle multiple tasks under tight deadlines Strong communication skills, with a focus on providing exceptional service to customers Effective interpersonal skills and relationship-building skills Ability to present ideas in user-friendly language Analytical and problem-solving abilities, with attention to detail Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment Technical knowledge of hardware, including desktops, laptops, tablets, and workstations Hands-on hardware troubleshooting experience Working technical knowledge of current protocols, operating systems, and standards Only United States Citizens can be considered Must possess or be able to obtain security clearance Must be able to pass background screening Preferred Qualifications Bachelor’s degree in Computer Science, Information Technology (IT), Engineering or a related field Experience with Siemens GTAC (Global Technical Access Center) Benefits Medical, Dental & Vision Insurance Vacation and Holiday pay Employer matching 401K Tuition Reimbursement Flexible Spending Programs (FSAs) Short-Term & Long-Term Disability insurance Employee Referral Program Additional Voluntary Benefit Programs Hybrid work schedule after 90 days for eligible positions Off-site company events & Employee Luncheons Who are we?

Geometric Solutions is a Siemens PLM Software partner providing Product Lifecycle Management (PLM) solutions. We configure, consult, implement, support, and train in technology solutions that integrate with products such as NX CAD (UG or Unigraphics), NX CAM, Teamcenter, Tecnomatix, Solid Edge, Simcenter;

more. Extensive experience in the PLM discipline coupled with expertise in digital manufacturing is what makes us unique.

Our goal is to provide you with a comprehensive roadmap, outlining the right tools, services, and best practices to maximize your creativity, productivity, and ultimately, your profitability.

Waltonen Engineering, Inc. is an equal opportunity employer and will consider qualified applicants for all positions without regard to race, color, sex, religion, national origin, age, marital status, weight, height, or the presence of a non-job-related medical condition or handicap. Powered by JazzHR