Job Description
Job Description
We are inviting applications for the role of a Desktop Support Level 2, based in Woodland Hills, California. The role is a contract to hire opportunity, offering a chance to join our dynamic team, providing support and troubleshooting services in a fast-paced environment.
You will be integral in ensuring our systems are running smoothly and efficiently.
Responsibilities :
- Provide proficient support for Active Directory (AD) and Azure AD functionality.
- Troubleshoot audio issues, particularly during team calls.
- Handle issues related to Microsoft Office applications on Windows.
- Maintain and manage computer hardware and configuration management.
- Work with Android Development, Cisco Technologies, and Citrix Technologies.
- Support users with Apple devices and Mac computers.
- Monitor customer accounts and take appropriate action when needed.
- Utilize ticketing systems to track and resolve issues effectively.
- Ensure proper deployment of systems and applications.
- Provide support for Audio Visual equipment and Microsoft Office Suites.
- A minimum of 3 years of experience in a similar role, preferably in a fast-paced environment
- Proficiency in Android Development and Microsoft Office Suites
- Familiarity with Cisco, Citrix, and Azure Active Directory technologies
- Experience in managing and troubleshooting Mac Computers and Windows Desktop Operating Systems
- Knowledge of Active Directory and Configuration Management
- Ability to handle and resolve issues related to Apple Devices and Computer Hardware
- Experience in Deployments and Ticketing Systems
- Skills in managing and operating Audio Visual equipment
- Knowledge and understanding of Windows Azure
- Excellent communication and interpersonal skills
- Ability to work independently and part of a team
- Willingness to keep up-to-date with the latest technology trends and developments
- Strong problem-solving skills and attention to detail
- Good time management skills, with the ability to prioritize tasks and work under pressure.
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