Responsibilities of this role include, but is not limited to :
Maintaining a positive, empathetic and professional attitude toward customers at all times
Communicating with customers through various channels (primarily through email)
Knowing our products inside and out so that you can answer questions
Keeping records of customer interactions, transactions, comments and issues
Communicating and coordinating with colleagues across various teams as necessary
Respond promptly to customer inquiries as well as internal requests
Perform administrative tasks and research as directed
In this position, you will also play a crucial role in supporting PRWeek, Campaign and AJEM group subscription sales. Your responsibilities will include managing all escalated customer service inquiries, ensuring that our valued customers receive prompt and effective assistance.
Additionally, you will be responsible for tracking, activating and maintaining the proper activity status across products and systems for our group clients.
Effective communication is essential in this role, as you will be the point of contact for Sales, our subscription fulfillment partner, clients, and Audience Development Team.
Tasks include monitoring new / renewal communications and invoices with the fulfillment team, Sales and clients. The core of the position will rely on your ability to ensure smooth interactions and resolve any issues that may arise.
Skills and Requirements :
Excellent verbal and written communication skills
Unwavering positive attitude and enthusiasm
A real desire to assist customers
Punctuality and reliability a must
Knowledge of G suite including Gmail and Sheets, and Microsoft Excel each a plus
What We Offer :
A competitive compensation package
The salary range for this position is $50,000. Compensation will be commensurate with experience, skill level, functional and / or industry knowledge, education level, certifications, as well as other qualifications.
Paid annual vacation, holiday and sick time off
Comprehensive health plans including medical, dental and vision
Competitive 401(k) investment options and generous company matching program
Life insurance
Commuter benefits
Employee referral awards
Tuition reimbursement
Work from anywhere option to ensure work life balance
Training opportunities through industry-recognized programs
A creative and passionate workplace and a fun, collaborative team environment
Three Week Work from Anywhere benefit, to ensure work life balance
About Haymarket :
Haymarket has its heart and soul in publishing and media. Since the company was founded half a century ago, Haymarket has always prided itself on being a highly creative business, with an unrelenting focus on the quality of the products and the people.
The philosophy has always been quite simple : only by having the highest quality individuals can you produce the highest quality products, combining the best in content, design, production and customer services.
Globalization is opening up the world further and provides many opportunities for growth. Haymarket has offices around the world and many of the titles are now truly global brands.
Haymarket serves a broad spread of business markets, from marketing to medicine to technology along with exhibitions and live events.
Predicting the shape of the business in 3, 5, or 10 years is almost impossible; and the unpredictability is part of the appeal.
Haymarket aims to be the perfect company to work with or for we have the processes and attitude that ensure quality and consistency, and an entrepreneurial spirit that makes every day rewarding.
An equal opportunity employer, Haymarket Media does not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, or any other protected category recognized by state, federal, or local laws.
When applying for roles with Haymarket Media, you will receive an email directly from a member of the Talent Acquisition team or communication through Linkedin.
California Applicants may view Haymarket Media, Inc.'s Privacy Statement for California Residents here.
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