Manager, Technology Infrastructure

The Summer Olympic and Paralympic Games will be hosted in Los Angeles, California in 2028, returning to the United States for the first time in over 30 years.

2028 will be the first time LA hosts the Paralympic Games, creating an opportunity to expand awareness, understanding and inclusion of people with disabilities.

The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.

LA28, the organizers for the 2028 Olympic and Paralympic Games in Los Angeles, is on a mission to create an unparalleled Games experience for athletes, fans, partners, our community and our people.

Our vision is to collectively create what’s next through sport, community and the power of our differences.

The LA28 organizing committee is an independent, non-profit organization that is privately funded and governed by a board of directors.

Values and Behaviors :

Optimism Embody a positive, enthusiastic, and solution-oriented attitude; challenge the status quo, inspire and support one another;

have our eyes on the future and believe we can make a meaningful impact.

• Integrity We communicate openly and honestly, listen, and respectfully value multiple perspectives; we do the right thing, always.
• Excellence We hold ourselves to the highest standards; we are continuous learners and adapt to meet changing needs.
• Inclusion We seek to represent, include, empower and level the playing field; our work reflects the communities we serve.
• Co-Creation We are authors of a shared story; everyone contributes their unique voice to our shared mission.
• Boldness We embrace creativity, courage and outside-the-box thinking; we are innovators and challengers of the status quo.

Endpoint Manager :

Responsible for the overall effectiveness and efficiency of IT cloud infrastructure, network operations, and endpoints in accordance with established procedures and practices.

Support IT Operations, maintaining the organization's networking hardware, MDM / EMM solution, and other systems for 200-300 end-users (and growing) in multiple geographical locations, ensuring highest levels of customer satisfaction, and that systems are designed and implemented to the highest security standards.

Key Responsibilities :

• Administer endpoint and cloud infrastructure to manage the full enterprise fleet of corporate owned laptops, IoT devices, and employee BYOD mobile phones.
• Work collaboratively with the cyber security team to enhance security and management profiles for devices.
• Manage application and device policy pilot groups, deployments, application onboarding, and patching policy automation tools.
• Work with stakeholders to understand project requirements and elevate user adoption.
• Maintain a schedule for recurring maintenance and renewal tasks.
• Create, contribute, and maintain project plans for internal projects.
• Train team members on new initiatives and create documentation for infrastructure changes and endpoint management policies.
• Ensure compliance with accessibility standards across all venues and infrastructure projects.
• Participate in Technology strategy planning activities to ensure strategies align with best practices and organizational needs.
• Support evaluation of emerging technologies to recommend and implement cost-effective technology solutions.

Background & Qualifications :

• 5+ years of related experience with IP network principles such as VLAN, TCP / IP, DNS, DHCP, WLAN networking protocols.
• 3+ years of related experience in managing enterprise devices through a central configuration tool.
• Proven experience implementing and administering Microsoft Office 365, VoIP solutions, backup and data recovery tools.
• Hands-on knowledge of procedures used in the installation, modification maintenance, and repair of IT hardware and software.
• Comfortable using command line tools to configure or troubleshoot cloud services and network devices.
• Well-developed analytical and problem-solving skills.
• Strong attention to detail, highly organized, and able to create documents and visual diagrams of environment architecture.
• Fluent in ITSM tool operation and best practices.
• Experience in onboarding Enterprise applications using standard technologies such as SAML and SSO.
• Domain management experience including DNS records.
• Experienced in identification of cyber risks and taking proactive action.

Physical Requirements :

• Work in an open office setting across multiple floors.
• Ability to carry multiple laptops and peripherals up to 50lbs between locations.

Position Requirements :

Education / Training / Certifications :

• CCNA or equivalent
• ITIL v4 or equivalent for IT service management
• Microsoft or equivalent IT certifications are a plus

Expectations :

• Ability to perform patiently and efficiently in a fast-paced environment.
• Possess personal drive to start a project and see it through to completion.
• Ability to work in the office 4-5 days a week.
• Excellent interpersonal skills including the ability to work with individuals at all levels in the organization.
• Ability to effectively communicate technical issues to non-technical people.
• Flexible on-call availability, with the ability to respond remotely as needed.
• Values reliability, consistency, and a passion for excellence.
• Ability to remain calm under pressure.

Submission Requirements :

Resume

The annual base salary range for this position is $85,000.00 - $105,000.00. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role.

LA28-USOPP does not provide relocation assistance.

LA28 is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law.

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