EVEN Hotel in Eugene, OR, is looking for a Keep Active Host (Front Desk Agent) to provide top-notch customer service to ensure guests are taken care of by delivering a unique guest experience that brings the EVEN Hotels brand to life.
The Front Desk Agent delivers core guest services and supports wellness by engaging guests. This role can also cross-train into other departments.
We seek people wired to share our core values vision, integrity, passion, and humility. Can you apply the same care and passion to your career as your hobbies - placing our guests at the heart of everything you do?
If this is you, EVEN Hotel Eugene and VIP Hospitality Group would be honored to have you join our friendly and professional team.
DUTIES AND RESPONSIBILITIES :
- Welcomes and provides personal recognition to guests upon arrival
- Offers each guest a welcome drink upon arrival, completes the check-in transaction efficiently, describes the hotel services, and demonstrates the Wellness Wall
- Extends invitations to hotel wellness programs and best supports the guests’ wellness routines
- Demonstrates proper use of fitness equipment as requested
- Answers phones in a prompt and courteous manner
- Up-sells rooms where possible to maximize hotel revenue
- Books, confirms, revises, and cancels guest reservations as needed
- Operates the retail sundry sales area and keeps shelves stocked and organized
- Ensures billing instructions and guest credit for compliance with the hotel credit policy
- Processes cash and credit card transactions according to standard operating procedures
- Communicates and coordinates with other departments to provide and receive insight into guest needs, requests, and complaints
- Respond appropriately to guest complaints and implement appropriate service recovery guidelines to ensure total guest satisfaction
- Seeks and uses guest feedback to build relationships with guests and drives continuous improvement in guest satisfaction
- Ensures that the unique needs and requests of guests, VIPs, and IHG Rewards Club Members are fulfilled
QUALIFICATIONS AND REQUIREMENTS :
- High School diploma or equivalent
- Flexible work schedule
- May be required to work nights, weekends, and holidays
- Frequently standing up behind the desk and front office areas
- Carrying or lifting items weighing up to 50 pounds
BENEFITS :
- Bonus / Incentive programs
- Upward mobility / advancement opportunities
- Health benefits for full-time associates
- Paid time off
- Onsite Gym access
- Hotel room discount access
VIP Hospitality Group is an equal opportunity employer for Minorities / Female / Disabled / Veterans
Front Desk Agent
EVEN Hotel in Eugene, OR, is looking for a Keep Active Host (Front Desk Agent) to provide top-notch customer service to ensure guests are taken care of by delivering a unique guest experience that brings the EVEN Hotels brand to life. The Front Desk Agent delivers core guest services and supports we...
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