IT Support Analyst

Job Description / Tasks / Responsibilities

• Provides first line service desk support to employees, assisting them with hardware and software problems via phone, email, remote control or desk side.
• Maintains a high degree of customer service for all support queries and adheres to all service management principles.
• Assumes ownership of user problems and proactively works to resolve user issues.
• Ensures that all service requests are logged in the service desk.
• Responds to inquiries from employees and helps them resolve hardware or software problems.
• Helps maintain a log of any software or hardware problems detected.
• Supports users in the use of computer equipment by providing necessary training and advice.
• Escalates more complex calls to the relevant Information Technology (IT) Support member.
• Arranges for external technical support where problems cannot be resolved in house.
• Performs other duties as assigned.

Job Requirements / Skills

• Effective and conscientious record keeping skills
• Effective and pleasant communication skills
• Employs a methodical approach to problem solving using appropriate tools
• Basic understanding of PC hardware set-up and configuration
• Strong knowledge of Microsoft based operating systems with emphasis on Windows 10 and 11
• Understanding of basic networking based on TCP / IP networking protocols
• Self motivated
• Proven ability to work cooperatively as part of a team
• Ability to work under pressure

Physical / Mental Requirements and Working Conditions

• Ability to sit
• Ability to effectively communicate; speaking, reading, understanding, writing and hearing clear English; pass audiogram in hearing conservation program as required by location
• Ability to work inside an office

Project locations) Comfortable working safely at a nuclear facility, in relative proximity to radioactive areas

• Ability to perform highly repetitive motions with fingers, hands, wrists, and shoulders
• Ability to work alone, work with others, and interact with the public
• Ability to perform under deadline pressure
• Ability to understand and follow basic instructions and guidelines

Minimum Education, Experience and Certification Requirements

Education

• Bachelor's degree preferred in computer science or related field
• More than one year of relevant technical experience

Certifications

Microsoft Certified Professional (MCP) preferred

Required Experience

• Help desk and telephone support experience
• Experience using and troubleshooting Microsoft Outlook within a network environment (e.g., permissions, calendar sharing and delegation)
• Experience using and troubleshooting Microsoft Office, particularly MS Word, MS Excel and MS PowerPoint

Preferred Experience

Familiarity with Microsoft administration tools such as Intune and Adaxes

EnergySolutions is an Equal Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Apply Online at : jobs.energysolutions.com