Field Service Technician
Swiss Panel Saws & CNC Grinding Machines
Our customer is a leading importer of Woodworking Equipment and CNC controlled machinery from Italy, Switzerland, and Turkey.
The machines are used to support the Primary and Secondary lumber industry, Cabinet making shops, Woodworking industry, etc;
And in grinding shops all over North America to grind carbide and HSS tools used in the wood, plastics, metal and composites industries.
We are looking for a mechanical / electric oriented Field Service Technician, level 1. Candidates should have training and / or experience working with basic mechanical, hydraulic, pneumatic, electrical and electronic systems.
Applicants must be able to read and interpret schematics and have an understanding of electronics and common Windows PC software.
Deep expertise is not required, but a working knowledge is necessary to be successful.
This position is "Field Service"; applicants should expect 40-50% overnight travel throughout the U.S. with some opportunity for international travel.
The company reimburses all reasonable business expenses, including : mileage, airfare, lodging, and meals per diem.
RESPSONSIBILITIES :
- Perform on-site installation, maintenance, and repair of mechanical, hydraulic, pneumatic, electrical, and electronic systems.
- Troubleshoot and diagnose issues with equipment, identifying and implementing effective solutions.
- Troubleshooting of machines over the phone and remotely using Teamviewer / Zoom / What's app / Etc.
- Read and interpret schematics, technical drawings and manuals to understand equipment functionality and specifications.
- Collaborate with customers to provide training and support on the proper use and maintenance of equipment.
- Utilize basic math and logic skills for problem-solving and decision-making.
- Interface with customers in a professional manner, ensuring a positive customer experience.
- Complete service reports and maintain accurate records of all service activities.
- Stay up-to-date with product knowledge and industry trends through ongoing training.
- Perform trade show demonstrations
- Parts sales, machine rebuilding and warehouse support when in-house.
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