Operations Manager, Global Communications and Brand Engagement (Hybrid)

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers.

We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!

Responsible for overseeing the daily operations within the Global Communications and Brand Engagement (GCBE) team. Ensure that the business goals, strategies, and policies are implemented effectively and efficiently.

This role will also support managing and monitoring the budget, planning, and analytics of the operations, and report on the performance, challenges, and opportunities to GCBE leadership team.

Job Responsibilities

• Plan, organize, and direct the operations within GCBE teams in alignment with the overall business strategy and objectives
• Manage and monitor the budget, resources, and expenditures of the operations, and ensure compliance with financial and legal regulations.
• Analyze and evaluate the operational data, metrics, and reports, and provide insights and recommendations to improve the quality, efficiency, and effectiveness of the operations.
• Implement and maintain the operational policies, procedures, and standards, and ensure adherence to the best practices and industry standards.
• Coordinate and communicate with the internal and external stakeholders, such as customers, suppliers, partners, employees, and senior management, and ensure smooth and timely delivery of the operational outputs and outcomes.
• Identify and resolve any operational issues, risks, or problems, and escalate them as needed.
• Lead, motivate, and develop the operational staff, and provide feedback, coaching, and training to enhance their skills and performance.
• Stay updated on the latest trends, developments, and innovations in the operational field, and implement new technologies, tools, or methods to optimize the operations.

Education

Bachelor's degree in business administration, management, or a related field.

Work Experience / Skill Set

• At least 5 years of experience in operations management or a similar role, preferably in the same or a related industry.
• Strong knowledge and skills in budgeting, planning, and analytics, and proficiency in using relevant software and tools.
• Excellent leadership, communication, and interpersonal skills, and ability to work effectively with diverse teams and stakeholders.
• Highly organized, detail-oriented, and problem-solving skills, and ability to manage multiple tasks and projects in a fast-paced environment.
• Strategic, analytical, and creative thinking skills, and ability to make sound decisions and recommendations based on data and evidence.
• Adaptability, flexibility, and willingness to learn and embrace new challenges and opportunities.

Who we are :

Markel Group (NYSE MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We’re all about people We win together We strive for better

We enjoy the everyday We think further

What’s in it for you :

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.

We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.

All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.

We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Markel offers hybrid working schedules of 3 days in the office and 2 days remote.

Are you ready to play your part?

Choose Apply Now’to fill out our short application, so that we can find out more about you.

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors.

Caution : Employment scams

Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information.

Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information.

Therefore, for your safety, please note that :

All legitimate job postings with Markel will be posted on.

All legitimate communications with Markel recruiters will come from Markel.com email addresses.

We would also ask that you please report any job employment scams related to Markel to.

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic.

• This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation;
• gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available;
• medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities;
• military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight;
• matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law;
• status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker;
• membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours;

declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.