This position will be responsible for providing field service for the commissioning, monitoring, and troubleshooting of our wastewater systems used by our new and existing customers.
This position will require extensive travel to our customers’ locations in North America and sometimes globally.
Reporting to the After Market / Field Service Manager. Multiple openings are available, ranging from new graduates to experienced Field Service Representatives.
The Field Service Representative's responsibilities will include, but not be limited to :
- The commission, start-up, and optimize MBR facilities.
- Providing aftermarket and warranty services.
- Providing 24 / 7 phone support.
- Develop site-specific detailed start-up plans with the company process engineering and the customer / contractors.
- Assist in the development of, and complete project-specific test reports and project documentation.
- Verify that the installation of our equipment by the customer (or Contractor) has been done according to our standards and project-specific requirements.
- Set up PLC equipment. Establish communication with the PLC. Work with the customer to complete electrical (I / O) checks.
- Assist client in process startup, including sanitization, seeding, etc;
- Assist the client with the initial operation of the plant;
- Maintain all ISO and non-ISO project documentation
- Provide operator training, commission, 24 / 7, and remote monitoring programs.
- Transfer lessons learned from the field to R&D, engineering, and manufacturing for continuous improvement.
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