Gym General Manager Tampa FL

Benefits :

Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.

• 401(k) matching
• Competitive salary
• Employee discounts
• Paid time off
• Training & development
• Health insurance

Come and join the Gold’s Gym family as the General Manager of the brand-new club in downtown Tampa, FL. State-of-the-art equipment, a sense of community and tons of fun are guaranteed!

Position Overview

The General Manager is responsible for effectively managing all facets of their gym, including, but not limited to hiring, training, development of team members, sales, quality and overall gym operations.

This includes delivering excellent customer service to our members while role-modeling the organization's values and culture.

Gym Management Responsibilities

• Have business acumen that includes an understanding of the competitive landscape and community around the gym.
• Understanding of budgeting, inventory, payroll, labor management and facilities maintenance.
• Manage and maintain gym operational budget, P / L and cost accounting.
• Ensure facility is clean and operationally sound & assist in organizing weights and inspecting equipment to ensure it is in working order.
• Ensure compliance through the gym, auditing the gym for safety, maintenance and repairs.
• Be an ambassador of your gym by promoting and engaging in the gym.
• Respond to social media inquiries.
• Manage, monitor, train and evaluate the performance of all gym-related staff.
• Oversee team member payroll to ensure accuracy and submitted on time to payroll processing.

Member Experience Responsibilities

• Deliver an exceptional member experience and actively participate and engage with all members.
• Lead by example.
• Provide effective decision-making regarding customer service issues to provide a positive member experience.
• Manage member feedback and respond to inquiries.
• Ensure the gym is clean, functional and always organized.

Team Member Experience Responsibilities

• Be a leader! Hire, train, onboard and schedule all gym-level staff.
• Train and develop front desk team members regarding all standard operating processes.
• Manage and evaluate the performance of all gym team members.
• Oversee team member bi-weekly payroll to ensure all missed punches are corrected.

Operational Duties :

• Provide and maintain the highest level of customer service in a high-volume environment.
• Plan and promote the gym on a regular basis and during special events.
• Ensure the facility is clean and operationally sound.
• Responsible for pro shop and juice bar inventory, ordering, and assigning restocking duties to staff.
• Responsible for scheduling and coordination of vendors in facility for deliveries and repairs.
• Responsible for coordination with outside vendors for gym management software / IT, A / V, etc.

Qualifications

• Minimum 5 years of management experience, preferably in the fitness or hospitality-related industry.
• Bachelor’s degree in business or related field is desirable.
• Minimum 3 years in personal training or management of personal trainers.
• Strong customer service orientation with proven results.
• Experience understanding and managing performance metrics including P&L, revenue, budgeting, inventory, payroll, cost controls and facilities maintenance.
• Proficiency managing third-party vendors and internal support teams.
• Excellent verbal and written communication skills.
• Open, participative leadership style and drive for excellence.
• Strong work ethic, integrity, and professional demeanor.
• Current CPR / First Aid Certification.
• Promotionally-oriented and have the ability to direct sales through company required outreach programs.
• Must be able to build relationships, genuine connections and trust, both internally and externally.

About Gold’s Gym :

What started out in 1965 as a small gym in Venice Beach, California has since become the most well-known and traditional fitness company in the world - Gold's Gym.

Over the last 55 years, Gold's Gym has developed into a global brand with over 600 locations spanning 6 continents.

In 2020, the RSG Group acquired Gold’s Gym and integrated the company into its global leading fitness and lifestyle portfolio.

With more than 1,000 locations across 48 countries, 41,000 employees and 6.4 million customers, the RSG Group future-oriented portfolio comprises 17 innovative brands.

We are a down-to-earth, reliable and entrepreneurial company but also enthusiastic, collaborative and creative. If this feels like you, we can’t wait to get your application!

Apply online or send your application to : [email protected]

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