Front Office Lead ($19+/Hr)(Paid Weekly)

The Front Office Lead will assist with coaching the Front Office department to ensure customers are provided with fast, friendly, and accurate customer service.

The Front Office Lead will ensure all AFW policies and procedures are followed to prevent fraud, rent AFW vehicles to our customers, and process financing applications.

The Front Office Lead will also assist with processing customer transactions and assisting the Sales team with completing orders.

This individual will perform cash drawer and safe / petty cash audits and report any discrepancies to the AFW Management Team.

Job Requirements :

• Able to adhere to the AFW asset protection policies and identify and prevent fraud.
• Count the safe daily and report any discrepancies.
• Professional Appearance.
• Knowledge of our company values of accountability, honesty, and safety for our employees and customers.
• Positive attitude with strong interpersonal skills.
• Coordinate and work effectively with multiple departments to continuously improve processes, maximize efficiency, and exceed customer service expectations.
• Ability to apply technology, including iPad, Storis, excel, and Windows.
• Commitment to AFW’s safety policies and procedures and ability to promote awareness.
• Takes ownership for enhancing the customer experience.
• Interviews, hires, and assists in the training of new team members.
• Appraises employee performance, communicates goals and expectations, provides honest feedback, and coaches team members.
• Addresses customer complaints and resolves problems as needed.
• Delegate tasks and responsibilities to appropriate personnel.
• Partners with selling and sales support associates to provide superior customer service (., assist customers, answer phones).
• Leverages technology to facilitate the customer experience.
• Completes customer transactions accurately and efficiently at point-of-sale.
• Executes consistent operational and selling processes (., credit application process).
• Educates customers and employees on our Satisfaction Guaranteed return policy.
• Assists in resolving basic customer issues.
• Assists with merchandise support tasks (., maintenance, straightening merchandise).
• Uses basic internet navigation to access and print information / reports.
• Basic reading, arithmetic, writing, and oral communication skills.
• Responding to public address system announcements.
• Identifying and reading reports, tickets, and UPC labels.
• Requires recognizing, identifying, and using merchandise and necessary reports.

Physical Requirements :

• Long periods of sitting and standing.
• Concrete Flooring
• Exposure to fluorescent lighting.
• Requires constant use of arms, hands, fingers, eyes, legs, and back
• The Front Office Lead position requires lifting, gripping, bending, kneeling, stooping, and moving for 8 hours or more daily.
• Requires the ability to move around the store and maneuver merchandise when necessary, Must be able to stand / walk and regularly requires lifting / handling / carrying material or equipment of moderate weight (8-50 pounds)

A pre-employment drug screen and pre-employment background check must be passed upon the job offer.