PV Solar & BESS Sr. OEM Warranty Manager

The Company

Cypress Creek Renewables is driven by the belief that solar makes our world cleaner and healthier. From development to construction to operations, we create projects that benefit communities for decades.

As a leader in utility and community scale solar, Cypress Creek welcomes and supports a diverse group of innovative thinkers from all backgrounds.

Cypress Creek has corporate offices in North Carolina and California, as well as local offices throughout the country.

The Role

Cypress Creek Renewables seeks a Senior Warranty / OEM Manager with a minimum of 7 years of experience in Renewable Energy services and / or field operations support with a focus on managing supplier deliverables.

Duties will include supporting all operational plants within the work order management system, inventory management systems, supplier warranty claim systems, and management of the end-to-end supplier post installation deliverables to minimize site or component downtime.

Core Competencies

• Experience with servicing utility-scale solar photovoltaic, energy storage or similar renewables systems
• Exceptional organizational, communication, decision making / problem solving, analytical and time management skills
• Team player with strong initiative, able to work autonomously to complete tasks
• Ability to multi-task and work in a deadline driven environment
• Ability to build supplier relationships across all levels of their organization
• Ability to define, negotiate and execute maintenance contracts and Long Term Service Agreements (LTSAs)
• Experience working with and managing Computerized Maintenance Management Systems (CMMS)
• Direct experience in the logistics and operations in a large scale utility service environment, including a working knowledge of servicing power generation equipment
• Understanding of OSHA and other workplace safety requirements

Principal Duties and Responsibilities

Specific duties will include :

• OEM Warranty Management and Support :
• Represent the Cypress Creek Solutions organization in resolution of critical warranty claims or post installation support
• Submit and manage warranty claims or support requests on behalf of field personnel
• Ensure timely delivery of supplier deliverables to meet Return to Service and Availability targets
• Develop escalation paths within key suppliers
• Service Agreement Strategies :
• Analyze and define LTSA strategies to minimize risk and reduce costs
• Collaborate with senior field personnel on execution of maintenance contracts associated with OEMs
• Hold suppliers accountable for meeting terms of contracts
• Supplier selection strategies :
• Analyze supplier problem resolution performance against their peers
• Provide feedback to the Sourcing and Engineering teams in supplier selection of new installations based on supplier performance on active projects
• Support of 3rd Party Owner / Operators
• Fulfil contract terms related to supplier support for Cypress Creek's O&M customers
• Be a primary point of contact for 3rd party customers regarding supplier support escalation

Required Qualifications

• Bachelor's degree or equivalent military experience
• Proven experience (7+ years) in field operations within the renewable energy sector
• Excellent communication and interpersonal skills, with the ability to drive performance standards of our suppliers
• Direct experience in managing supplier deliverables under time sensitive constraints
• Proficiency in CMMS and ERP systems (Salesforce, Powerfactors, Netsuite, Sitetracker, Excel) is a plus
• Commitment to continuous improvement in a dynamic and challenging environment
• Candidates with Six Sigma or Lean training will be given additional consideration
• Ability to support occasional travel to project sites or customer facilities

The Senior OEM / Warranty Manager works directly with suppliers and field personnel throughout the US and therefore remote applicants will be considered.

They must have the ability to obtain unescorted access to NERC / CIP facilities and must have the ability and willingness to travel and work on-call during off-shift hours and weekends.

Joining our team will provide a unique opportunity to contribute to the success of both Cypress Creek Solutions and our customers.

Locations : Preference to be based out of our Durham, NC office, open to remote candidates depending on experience.

Compensation : The salary range for the position is $90,0000 - $130,000 plus bonus and benefits. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location.

Benefits :

• 15 days of Paid Time Off, accrual up to 20 days, 11 observed holidays.
• 401(k) Match
• Comprehensive package including medical, dental, vision and health insurance
• Wellness stipend, family planning stipend, and generous parental leave
• Tuition Reimbursement
• Phone Bill Reimbursement
• Fully expensed company travel, mileage reimbursement
• Company Swag

A note to Recruiting Agencies Cypress Creek Renewables Human Resources team does not accept unsolicited resumes from third party recruiters, staffing firms, or related agencies.

The Human Resources team coordinates all recruiting and hiring at our company. We do not accept resumes from third-party recruiters unless authorized by the Human Resources team and if a signed agreement is in place.

Any unsolicited resumes will be considered property of CCR and we are not responsible for any related fees. All communication related to recruiting partnerships should ONLY be directed to the Human Resources team.

Cypress Creek Renewables is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

We are committed to providing a workplace that is inclusive and values diversity, and we encourage candidates from all backgrounds to apply.