UX Researcher II

Company

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Cox Automotive - USA

Job Family Group

Engineering / Product Development

Job Profile

UX Researcher II

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

Yes, 5% of the time

Work Shift

Compensation

Compensation includes a base salary of $85,500.00 - $128,300.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities.

Position may be eligible for additional compensation that may include an incentive program.

Job Description

The UX Researcher is responsible for conducting user research activities to help deliver intuitive and transformative experiences for our clients and team members.

This role works closely with other UX practitioners, designers, strategists, and stakeholders to propose and conduct user research activities across Cox Automotive Dealer Solutions products, services, and platforms.

The ideal candidate should be passionate about user experience research, particularly as it relates to software development.

WHAT YOU'LL DO

• Conduct formative (e.g., contextual interviews) and evaluative (e.g., lab / remote sessions, surveys) research to inform product strategy and tactics.
• Select appropriate research methods based on product phase and timeline.
• Assist in creating research proposals and roadmaps.
• Recruit test participants, create screeners, and manage participant scheduling.
• Set up and facilitate testing, covering quantitative and qualitative data collection techniques.
• Collaborate with cross-functional teams to execute research plans based on business needs and growth initiatives.
• Analyze research data to uncover insights and present findings to various levels of the organization.
• Participate in brainstorming sessions, needs analysis, and features and functionality workshops.
• Stay informed about UX Research trends and communicate recommendations to the UX team.
• Assist in the creation of interaction designs to support initiatives as needed.

WHO YOU ARE

Required Qualifications

• 2+ years of experience in UX research for complex web and mobile software applications.
• Proficiency in various research methodologies, including :
• 1 : 1 task-based testing / in-depth interviews.
• Remote moderated and unmoderated testing.
• Card sorting (open / closed).
• Focus groups.
• Contextual inquiry.
• Concept testing / desirability studies.
• Prototype testing.
• Survey creation.
• Strong user experience research foundation and flexible approach.
• Solid reporting skills, both written and verbal.
• Ability to work effectively in a cross-functional team environment.
• Experience communicating with stakeholders, designers, product managers, and engineering team members.
• Familiarity with tools such as Pendo, Qualtrics, Figma, Axure, Adobe Analytics, or Optimizely.
• Portfolio demonstrating experience in conducting strategic research with business outcomes.
• Experience performing UX Research within an Agile SDLC.

Additional Skills

• Ability to translate business requirements into usable interface layouts.
• Create site maps, user flows, wireframes, and interactive mock-ups / prototypes.
• Adaptability to work on multiple projects and adjust priorities as needed.

TRAVEL REQUIREMENTS :

Up to 5%

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position.

However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and / or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations;

seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members.

Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells or simply uses cars.

Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation / wellness days, and / or PTO).

For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer All qualified applicants / employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

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