Staff Site Reliability Engineer (Mountain View, CA)

Staff Site Reliability Engineer (Mountain View, CA)

Department : Behaviors, Execution and Foundation

Employment Type : Full Time

Location : Mountain View, CA

Reporting To : Angela Tan

Ensure you read the information regarding this opportunity thoroughly before making an application.

Description

We’re SmartThings, one of the leading IoT ecosystems in the world, creating the most effortless way for anyone to create a smart home.

As a wholly owned subsidiary of Samsung, our corporate offices are based in Minneapolis and the Bay Area.

More than 270 million people worldwide use SmartThings to control and manage their connected life. SmartThings delivers simple, powerful experiences across Samsung’s leading portfolio of phones, TVs, and appliances, and we offer the most versatile smart home experience as an open platform with a rich partner ecosystem.

As a founding member of Matter, we are a leader in the industry to help make smart homes more secure, reliable and seamless to use.

Like the smartphone revolution, smart home technology is transforming the way we interact with the world around us. With SmartThings products, we’re reducing global emissions, improving service industries, and creating a safer, smarter planet.

Come be a part of the transformation with us!

SmartThings Culture & Ways of Working

SmartThings’ dynamic culture continuously moves forward with agility and determination, providing an opportunity for impactful contributions across all roles.

Our commitment to diversity, equity, inclusion and belonging is deeply ingrained in our core values, fostering a culture that values, celebrates, and honors the unique perspectives and experiences of every individual.

At SmartThings, we’re creating immersive, interconnected experiences for both our customers and our team members. Our workplace mirrors this ethos, offering a versatile hybrid environment that nurtures personal connections and fosters collaborative efforts.

About The Team

SmartThings is seeking a Staff Site Reliability Engineer to be the technical leader on a newly formed SRE team whose mission is to drive platform reliability and operations improvements across critical areas such as availability, latency, efficiency, capacity, change management, monitoring, and incident response.

Key Responsibilities

• Reliability of the platform KPI (SLI, SLOs)
• Direct work using data (metrics)
• Continuous analysis and highlight areas of reliability deficiency
• Advocate, influence, and follow up on action items regarding reliability
• Monitoring and metrics
• Collaborate with global engineering stakeholders to establish a higher-level platform dashboard that will allow a shared centralized view of key platform metrics.
• Work closely with service teams to build and maintain an SLO framework
• Support critical hardware and software releases and product launches
• Create, monitor, and maintain platform monitors and assist in triage
• Actively participate and improve the SmartThings Incident Commander Group
• Active participant in on-call rotation for incidents
• Best practice development, adoption, and evaluation
• Review post-mortems and look for areas of optimization patterns we should focus on, and work to correct these by working with teams or building company-wide best practices.
• Facilitate a community of practice for operations and site reliability concepts to extend the capabilities of service teams through a culture of trust and team empowerment
• Mentor engineers on Site Reliability Engineering principles, practices, and tools
• Develop Platform Reliability Operational Health Guidance

Skills Knowledge and Expertise

What You Bring Day One (Required Qualifications)

• Bachelor’s degree in Computer Science or Electrical / Computer Engineering or similar experience
• 8 years of software engineering experience
• 5 years of operational experience in improving Service Reliability, Availability, and Performance.
• Advanced knowledge of distributed systems and network infrastructure protocols.
• Demonstrated ability to manage, troubleshoot, and resolve incidents in distributed environments.
• Experience solving problems.
• Expertise in analyzing and fixing large-scale distributed systems
• Experience with Observability tooling (e.g. Sumologic and Datadog)
• Experience with AWS cloud technologies
• Programming experience with an object-oriented programming language (eg. Java, Kotlin), and scripting languages (eg. Python).
• Proficiency in Linux Operating Systems
• Excellent communication skills, including the ability to build trust and influence others

What Could Set You Apart?

• Experience working across time zones, geographies, languages, and cultures.
• Experience working in the IoT Industry
• Experience leading change initiatives or coaching cloud operations
• A deep understanding of web technologies and site reliability engineering (SRE).
• Experience as a technical lead
• Experience working in a multi-cloud service provider environment

SmartThings Benefits

We offer an attractive compensation package with comprehensive health benefits, including medical, dental, vision, and mental health;

an HSA with employer contribution; life & disability insurance; FSAs for health and dependent care expenses; a competitive 401k with a 5% employer match, and more.

• All of our employees enjoy unlimited PTO, 12 paid holidays, and a generous parental leave policy (8 weeks fully paid parental leave and 8 more fully paid weeks for childbirth recovery leave).
• Eligible employees benefit from our education reimbursement program, and all employees enjoy access to learning resources through O’Reilly.
• Our commitment to diversity, equity, inclusion and belonging is embedded into our culture and our work, and everyone has frequent opportunities to join forums and groups and participate in ongoing projects.

Compensation for this role for a candidate based in Minneapolis is expected to be between $169,015 and $253,523.

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