Job Summary
- Answers the telephone in a courteous manner and directs calls to the appropriate destination; records accurate and complete messages when necessary;
- receives and receipts deliveries and donations; greets and announces visitors and clients; provides general information about The Salvation Army's operations and services;
performs routine clerical work such as typing and filing.
Records accurate and complete donation pickup tickets; plans and schedules the route assignments for Truck Driver(s).
Knowledge, Skills and Abilities : Ability to direct phone calls to the appropriate person or destination. Ability to respond to and assist callers and visitors in a courteous and tactful manner.
Ability to screen calls in a courteous and tactful manner. Ability to work with people and to provide assistance in a calm, courteous, and tactful manner.
Ability to record accurate and complete messages. Ability to maintain an adequate supply of applications, informative materials and / or brochures for distribution to visitors.
Ability to respond to emergencies in a calm and effective manner. Ability to project a positive and professional image of The Salvation Army.
Knowledge of geographic area serviced in order to schedule pick-ups efficiently. Ability to schedule donation pick-ups in an effective and efficient manner.
Ability to assist the public in a polite and professional manner.
Education and Experience : High school diploma or required, and two years of progressively responsible experience working in a major firm with telephone switchboard responsibilities, with experience working in a business with dispatcher responsibilities, or any equivalent combination of training and experience which provides the necessary knowledge, skill, and abilities.
Licenses and Certifications : None
Physical Requirements and Working Conditions : Ability to meet attendance requirements. Ability to read, write, and communicate the English language.
Ability to operate a telephone and / or switchboard and two-way radio / cellular phone. Ability to read and follow a map and / or hand-written directions.
Ability to sort documents alphabetically and numerically. Ability to perform routine mathematical computations. Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.
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