Job Description
Job Description
Description
Nuix creates innovative software that empowers organisations to simply and quickly find the truth from any data in a digital world.
We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence across the globe
We provide innovative solutions across eDiscovery, information governance, forensic and electronic investigations for more than 2,000 customers in over 75 countries.
Our customers include top financial institutions, corporations and government departments, all tier-one advisory firms; and litigation support vendors.
What you will be doing :
As an IT Systems and Support, your primary responsibility will be to maintain our organization's cloud-based solutions, with a focus on the Microsoft 365 (M365) environment and Azure.
Additionally, you'll provide critical systems administration and desktop support, ensuring both cloud infrastructure and end-user environments operate smoothly, securely, and efficiently.
This position will be based in our Pittsburgh, PA office. The candidate is required to attend the office a minimum of 4 days per week, but may voluntarily elect to work either remotely or from the office for the remaining 1 days of the week.
Key Responsibilities
Desktop Support :
- Manage all onboarding and offboarding requests for your designated region
- Provide second-level support for desktop, laptop, and mobile device issues, ensuring timely resolution of incidents and requests.
- Install, configure, and troubleshoot hardware, software, and peripheral devices for end-users.
- Assist with the deployment of new workstations, ensuring they are configured correctly and meet security and performance standards.
- Provide remote and on-site support to end-users, resolving technical issues and providing guidance on the use of IT resources.
- Provide onsite support of all office facilities, including meeting rooms, network infrastructure and local workstations.
Cloud Administration :
- Support in managing user accounts, groups, and permissions in cloud environments.
- Help implement and manage policies, access controls, and resource optimization in the cloud.
- Aid in monitoring and managing M365 services such as Entra ID, Exchange Online, SharePoint Online, Teams, and OneDrive for Business.
- Assist in troubleshooting and resolving M365-related issues, including email, collaboration, and communication problems.
- Participate in implementing and managing security and compliance features in M365.
- Aid in monitoring for security threats and responding to security incidents under supervision.
- Participate in regular security audits and vulnerability assessments.
- Collaborate with senior engineers and security teams to enhance cloud security posture.
Skills, Knowledge and Expertise
- Bachelor’s degree in computer science or related field, or equivalent practical experience
- Basic understanding of cloud technologies and concepts.
- Able to travel to other offices as needed.
- Familiarity with Microsoft 365 (M365) and Azure.
- Interest in learning about cloud security and compliance features.
- Basic networking knowledge and troubleshooting skills.
- Familiarity with scripting languages such as PowerShell is desirable.
- Strong problem-solving and communication skills.
We are committed to making any reasonable adjustments where possible to make the process fair and equitable for everyone.
Please reach out to [email protected] if you need any reasonable accommodations throughout the interview process.
Nuix is on an incredible journey of transformation, aligning our strengths with our ambitions to pursue greater opportunities.
To find out more about who we are and what we are doing, please visit our web page.
https : / / www.nuix.com /
As we expand our global team and extend our skills and expertise, we are unified as one Nuix team guided by our shared values.
Nuix Vision
Finding Truth in a Digital World.
Nuix Mission Statement
Nuix creates innovative software that empowers organizations to simply and quickly find the truth from any data in a digital world.
We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence.
Nuix Values
- TAKEOWNERSHIP AND FOLLOW UP
- RESILIENT WE LEARN FROM THE PAST AND ARE OPTIMISTIC ABOUT TOMORROW
- UNAFRAID TO DO THE RIGHT THING, QUICKLY
- TEAM NUIX FIRST AND FOREMOST
- HERO OUR CUSTOMERS AND INNOVATE FOR THEM
We believe in these principles and seek to weave them into the fabric of our daily work at Nuix. In doing so, we co-create a dynamic and purposeful company culture that we can be proud of and want to belong to.
Nuix is an Equal Opportunity Employer
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