Field Service Installer

Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be!

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Job Purpose :

100% Travel / remote (out of state travel) will be required for this role. $600 a month stipend for vehicle and mileage reimbursement provided.

Installs all products, features and equipment including but not limited to phones, kiosks, WAPs, tablets and video terminals.

Maintains, repairs, troubleshoots, and operates telecommunications hardware, associated LAN / WAN / Networking hardware / software, various electronic equipment and ensuring correctional facilities are installed to the applicable codes and standards both industry and company.

Travels from location to location nationwide for installations that may require long term travel, and to resolve complex issues as stated above.

Responsibilities

Essential Duties :

• Installs, maintains, programs and repairs telecommunications hardware, associated LAN / WAN / networking hardware / software, various electronic equipment and wiring per specifications, codes, standards, and operational procedures in correctional facilities
• Installs phones, kiosk, video terminals, WAP’s, tablets and other required equipment within correctional facilities across the country
• Gather, update, record, provide to management and maintain related data and / or statistics
• Manages and maintains assigned company inventories and assets (tool, vehicle, parts inventory, laptop etc.)
• Interfaces with many internal Securus organizations, various vendors, and contractors for problem solutions
• Assist in educating and training Securus customers and field service associates - providing information to various internal departments and following direction given on Securus products & services
• Travel to remote sites nationwide for extended periods of time to do installs, service, and repairs, and submits expense reports for reimbursement per policy
• Determine when to negotiate alternatives, when to escalate a problem or when to ask for assistance in dealing with the various problems
• Rely on experience / judgment to plan and accomplish assigned tasks / goals
• Review and approve site survey and engineering as needed
• Additional duties as assigned

Knowledge, Skills, & Abilities :

• Working knowledge and the ability to learn of all applicable practices, standards, and codes (electrical, cabling, fiber, wireless, networking, conduit, industry, Securus and equipment)
• Ability to work all tasks to completion with a high sense of urgency and the highest work quality
• Must be able to take on a leadership role and assume responsibility for work performed on installation projects, repairs, and complex issues.
• Strong organizational, planning, interpersonal, written, and verbal communication skills
• Demonstrates proficient skills with installing, terminating, and troubleshooting copper cabling, wireless networks and fiber optics, in addition to loading configuration files, installing and maintaining all equipment, products and features.
• Performs conduit installation based on site surveys, blueprints and NEC standards and code.
• Proficient in conduit bending and installation including both Rigid with threaded fittings and EMT with compression fittings.
• Accept and adapt to change
• Adhere to Field Service Standards and all Company policies outlined in the Employee Handbook
• A self-starter, with the ability to self-train, who can work independently with minimal supervision on complex projects in remote areas to complete them on schedule and within budget.
• Excel at multi-tasking, setting priorities and tracking issues concurrently.
• Experience working with Windows OS, VOIP, Adtran AOS, and wireless technology
• Ability to travel up to 100% of the time
• Must be able to pass multiple in-depth background checks
• Must have a clean valid driving record

Qualifications

Minimum Qualifications :

• High school diploma or GED
• Experience in conduit bending and installation (EMT and Rigid)
• 2 years’ combined experience in the installation of telecom devices including but not limited to : pulling cable (Cat3, Cat5 & Cat6), terminations (110, 66, Krone, RJ11 & RJ45) up to 100 pair cables, troubleshooting wiring / T1 / CO dial tone, and the installation of Network equipment including but not limited to : Switches, Routers and cable modems.
• Experience / knowledge of terminating and splicing fiber.

Preferred Qualifications :

• Fiber Certification
• Proficient with Windows OS, VOIP, Fortinet, Ruckus, ADTRAN AOS, and wireless technology
• Electronics / Electrical Certification or
• 5 years or more of related experience
• Previous wireless install experience
• Previous Heat Mapping experience
• Previous experience working in law enforcement or correctional environment

Physical Requirements :

• While performing the duties of this job, the employee is regularly required to : stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment.
• Occasionally, may need to reach, stoop, or kneel.

Salary and Benefits :

At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.

• $26.63 $30.36 / hour (depending upon experience)
• $600 a month stipend
• Mileage reimbursement
• Health Insurance
• 401(k)
• Disability
• Life Insurance
• Paid Time Off
• Voluntary Benefits

Aventiv Privacy Policy :

Equal Employment Policy :

Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination.

We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.