A company is looking for a Customer Experience Manager, Principal.Key ResponsibilitiesBuild and manage relationships to guide customers on feature adoption and product enhancementsManage milestones and transitions for process and solution optimization, including oversight of renewalsConduct quarterly customer sentiment collection and maintain success plans and adoption playbooksRequired QualificationsExperience in a services role within the software or high-tech industryExperience managing critical customer issues with senior managementAccount management or project management experience in the software industryExperience with data analytics to drive customer adoption and value realizationKnowledge of SaaS and cloud technologies, including multi-tenant architecture and integrations
Senior Manager of Customer Experience
A company is looking for a Senior Manager of Customer Experience to lead initiatives that enhance customer satisfaction and engagement. ...
Senior Technical Project Manager, Customer Experience
The Senior Technical Project Manager for the Customer Experience team will partner with a team of Salesforce Engineers to drive the successful implementation of customer service technologies, including AI/ML-based modern agent desktop, routing, chat and voice solutions. Proactively identify and miti...
Senior Product Manager Customer Experience
A company is looking for a Senior Product Manager, Customer Experience (CX). ...
Sr. Manager of Customer Experience
Manager of Customer Experience to further expand and automate our customer support capabilities. Manager of Customer Experience will lead a team to ensure that all Eko’s hardware and software customers are delighted and highly-satisfied while using our consumer products. Manager of Customer Experien...
Senior Manager, Survey Data Analytics- Customer Experience
The Blue Shield of California Growth and Servicing analytics organization is part of the centralized Data and Analytics organization and oversees Channel Analytics including Digital, Marketing, Claims, Appeals, Grievances, Disputes, Customer Experience and Line of Business. Senior Manager - Market I...
Customer Experience Operations Manager
Enable Professional Services, Technical Account Managers, and Customer Success Managers to act on data by providing actionable insights into their customer portfolios . Develop and execute vision and strategies to drive customer value, retention, and growth. Establish and operationalize scalabl...
Customer Experience Manager - Full Time
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Facilitate in a closing routine with another PT Manager and one Front End associate. Deliver friendly customer service. We strive to inspire our customers, cultivate confident l...
Customer Experience, Program Manager - Central / Northeast
Collaborate closely with CX Senior Manager peers, with iRhythm area sales leadership and cross-functional team members such as EHR Integration Managers, Key Account Managers, Revenue Cycle Billing Managers, Clinical Operations and Customer Service to effectively meet the needs of our customers and d...
Senior Customer Experience Program Manager
Analyzes customer surveys (CSAT) per location to better understand how to improve the customer experience. Assists with driving innovation in customer experience by leveraging customer insights, market trends, and emerging technologies. Under limited general direction, this position supports the org...
Customer Experience, Program Manager - West / Midwest
Collaborate closely with CX Senior Manager peers, with iRhythm area sales leadership and cross- functional team members such as EHR Integration Managers, Key Account Managers, Revenue Cycle Billing Managers, Clinical Operations and Customer Service to effectively meet the needs of our customers and ...