Job Profile
- Manage and nurture relationships with an established book of business, acting as the main point of contact for clients.
- Develop and execute strategies to retain clients and identify opportunities for revenue growth.
- Serve as an expert on insurance products and coverage options, providing tailored solutions to meet client needs.
- Collaborate with internal service teams to coordinate client service delivery and resolve issues.
- Lead cross-training initiatives with service teams to enhance overall client service capabilities.
- Contribute to the development and implementation of service strategies aligned with client and business objectives
Job Requirements
- 3+ years of experience in client relationship management, preferably in insurance or financial services.
- Deep understanding of insurance products, underwriting processes, and industry trends.
- Strong communication, negotiation, and problem-solving skills.
- Proven track record of achieving client retention and growth targets.
- Ability to work independently and collaborate effectively within a team environment.
About Us
MRSG N.A. is the holding company for Roanoke Insurance Group (RIG) and Munich Re Specialty Group Insurance Services (SIS) located throughout 7 locations in the United States and Canada with over 250 employees.
SIS provides insurance to retail and wholesale insurance brokers in North America. Specialty lines include ocean and inland marine, cyber, tech E&O, terrorism, active assailant & political violence.
RIG operates as a specialty insurance broker focused on surety, insurance and related offerings for logistics service providers, customs brokers and companies with supply chains.
Benefits
We offer our employees a diverse work environment which champions professional development, innovation and passion; providing employees with a great benefits package.
All of our benefits are effective the first day of employment including :
- Generous healthcare plans
- Voluntary dental & vision plans
- 401(k) plan
- Flexible spending plans
- Health Savings Accounts (HSA)
- Paid time off
- Paid holidays
- Tuition reimbursement
- Short / long term disability
- Paid Parental Leave
- Employee Assistance Program (EAP)
- Employee Wellbeing Program
- Community involvement
- Life insurance
At MRSG N.A., individuality is a key driver for our success and progress. We believe that leveraging a variety of perspectives and backgrounds, and empowering all employees to make an impact, will motivate us to perform at our best and give us a competitive edge.
We know there is always more work to be done, but we’re committed to building an inclusive culture where everyone is welcomed and valued for their authentic selves.
We offer equal opportunity employment regardless of age, sex, race, color, creed, national origin, religion, veteran status, sexual orientation, atypical hereditary traits, marital status, disability, gender identity or expression, or any other characteristic protected by law.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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