Datacenter Operations Engineer

At BMC trust is not just a word - it's a way of life!"

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day.

Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops.

Your peers will inspire, drive, support you, and make you laugh out loud!

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! Our SaaS Ops department focuses on delivering SaaS excellence and a great SaaS experience for our customers.

We continuously grow by adding and implementing the most cutting-edge technologies and investing in Innovation! Our team is a global and versatile group of professionals, so if you're looking for a place where your ideas will be heard this is the place for you!

BMC is looking for a Datacenter Operations Engineer to join our amazing SaaSOps team!

In this role, you will be responsible for maintaining the critical operations of the datacenter, ensuring uptime, reliability, and performance.

You will work with monitoring systems, you'll troubleshoot issues and implement solutions to optimize datacenter functionality.

You will support and maintain our infrastructure and hardware serving our SaaS Platform in co-located datacenters located across Chicago.

So, if you have a solid technical background, analytical skills, and a strong commitment to maintaining datacenter integrity.

If you have experience automating manual tasks to enhance the efficiency, reliability, and security of datacenter operations, and minimize the risk of human error.

If you love the feeling of solving a complex problem, while learning new tools and technologies in the process. If you're looking for a place that allows you to grow and develop your career BMC is the place for you!

How will your day-to-day look like?

• Perform equipment installations data center infrastructure components (servers, switches, storage, PDUs, network equipment), while ensuring proper spacing, cable management, cooling / airflow, and power distribution.
• Closely monitor infrastructure (servers / Network / Storage health) and perform Equinix maintenances to prevent failures and service degradation.
• Keep track of ongoing projects / tickets / alerts in an organized and timely manner, with self-driven attitude.
• Work with global Operations teams on troubleshooting and resolution of problems, including hardware failures and physical connectivity problems.
• Maintain asset inventory documentation, diagrams, spreadsheets, spare equipment, ports and sockets availability etc.
• Perform all shipping and receiving duties with DCs Logistics including RMA activities, including creation of service requests with vendors when parts are required and perform equipment troubleshooting.
• Automate day to day DCOps related tasks : implementing automated monitoring systems, using CM tools to automate deployment, automating new servers provisioning, automating documentation and reporting processes, etc.
• Maintain impeccable documentation around our datacenter configuration.
• Follow change management process and participate in off hours change windows in co-ordination with multiple teams like Network, Server, Storage.
• Perform capacity planning for the Rack Space, Power, Cooling including the availability of Network / Fiber switch ports and other consumables like Cables, SFPs, PDUs.
• Provide 24x7 support as needed and must be willing to participate in on call duties.

Requirements :

• 4+ years of experience in datacenter operations or a related IT role (such as Sys Admin / Networking Engineering / Server Technician), that included troubleshooting and resolving complex technical issues.
• Experience in datacenter infrastructure management tools, monitoring systems, server hardware, networking equipment, operation systems (Windows, Linux) and virtualization technologies.
• Experience in scripting for automation tasks (such as Bash, Python, Ansible, Terraform, etc.)
• Deep understanding of datacenter operations, including power, cooling, and cabling.
• Excellent problem-solving and analytical skills along with Automation expertise.
• Ability to work effectively under pressure and manage multiple tasks simultaneously.
• Excellent communication and documentation skills.
• Ability to work in non-standard hours, including nights and weekends, to support 24 / 7 datacenter operations.
• Ability to work in a datacenter environment with potential exposure to loud noises, heavy lifting, and varying temperatures.

Nice to have :

• Experience with database management systems.
• Experience with Dell tools (for storage) and Cisco tools (for Networking).
• Experience from an enterprise company, working in global teams.
• Bachelor's degree in computer science, Information Technology, or a related field.

Our commitment to you!

BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

Looking for more details about our benefits? You can also learn all about them by clicking on the following link : https : / / guide.mybmcbenefits.com /

The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets;

experience and training, licensure, and certifications; and other business and organizational needs.

The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

At BMC, it is not typical for an individual to be hired at / near the top of the range. A reasonable estimate of the current range is $98,625 - $164,375

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