Social Sales Manager

Social Sales Manager - The Abbey Resort on Geneva Lake - Fontana, WI

Come be a part of something bigger!

More than 10,000 dedicated employees around the world bring their unique talents, expertise and experiences to work every day with Benchmark.

Our strength lies in our diversity , positive service attitude and determination to succeed. Come be a part of our Be the Difference culture, where every employee, at every level, in every job strives to capture moments when they can provide memorable, personalized service to our guests, coworkers, and communities.

We are a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home.

Here are just some of the great benefits we offer :

• Full Time employees have access to Medical and Dental insurance to fit your needs
• Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
• 401K match (Let us help you build your financial future)
• Companywide Hotel Room Discounts (Who doesnt love to get away)
• Paid Time Off
• Employee Assistance Program (We are here to support you)
• Employee family events (bring the kids!)
• Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
• Many more, please inquire for more details

As part of the Benchmark global hospitality and Abbey Resort family you are considered to be a transformational agent for our guests and the best of the best! You will have the opportunity to join an incredibly talented team at an all service resort situated on the beautiful shores of Geneva Lake.

Our property mission is to exceed guests expectations by genuinely creating lasting memories through our commitment to maintaining positive attitudes, providing outstanding service and superior accommodations.

Every Guest, Every Employee, Every Time!

We offer an array of great benefits for all Abbey employees including on property discounts in the Waterfront Shop, Waterfront and 240 West Restaurants, Caf Latte, Avani Spa and Salon, as well as discounted room rates for friends and family.

Benchmark also offers all team members discounts on travel, electronics, appliances, cell phones and service, rental cars, dining, movies, sporting events, theme parks and more.

Hotel room discounts are available to employees and immediate family members at Benchmark properties. We also offer on the job training, uniforms, recognition programs, housing options, free parking, and free employee meals through our Employee Galley.

For our full-time employees, we offer competitive and comprehensive medical, dental, life, disability, retirement and 401K benefits.

Scheduled hours may vary based on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours in order to properly support overall operations.

If you are ready to come Be The Difference apply now!What you will have an opportunity to do :

BASIC FUNCTIONS :

The Social Sales Manager is responsible for facilitating all qualified social group business through administration of assigned responsibilities through sensible delegation and personal attention to detail.

ESSENTIAL FUNCTIONS :

Review, evaluate and respond to inquiries and leads for groups of 10+ peak rooms for on site weddings, off site weddings and other social related programs.

These programs are either in conjunction with an onsite wedding or rooms only off site or social room blocks.

• Determine rates to propose to clients through the sales business evaluation process including participating in team business evaluation meetings.
• Inform prospective clients of room block agreement terms, issue agreement and ensure client completes (signs) agreement and all associated documents.
• Manage the room blocks after agreement is signed.
• Manage room blocks and cut-off dates.
• Maintain account information in Amadeus Advance (prev. Delphi), the sales CRM system.
• Most business is inbound, however soliciting local market for social business is required.
• Rework and maintain old account files and solicit new accounts.
• Respond to all correspondence, customer and internal in a timely manner and consistent with departmental standards. Utilize a trace system for reworking and follow up.
• Set-up site inspections and conduct in person site inspections to win business and to further aid already confirmed business.
• Perform general office duties and assist other personnel, as required.
• Maintain a positive working relationship with departments interacting with groups.
• Stay abreast of industry trends and make recommendations of changes, which would affect operations.
• Maintain accurate sales pipeline forecast (ie. Decision dates and room forecasts). Occasional weekends and evenings based on work load and demand.
• Meet sales and activity goals as outlined by the Director of Sales and Marketing on a monthly, quarterly, and annual basis. MARGINAL FUNCTIONS :
• Required to perform other tasks and duties as assigned.
• Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours.
• Perform other related duties as requested by the Director of Sales & Marketing.
• Practice safety standards and report unsafe conditions to the Director of Sales & Marketing.

ENVIRONMENT :

Indoor office area with carpet. Well lit with good ventilation.

QUALIFICATIONS : EDUCATION, KNOWLEDGE, TRAINING & WORK EXPERIENCE

• High school diploma or equivalent.
• Minimum (2) two years of college, degree desirable.
• Excellent written and oral communication skills.
• Prefer experience in hotel sales or related industry.
• Aggressive, outgoing and self-motivating individual with a pleasant and positive personality. Benchmark Hospitality is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.