Front Desk Administrator

Job Description

Job Description

Overview

Now Hiring! : Front Desk Administrator

Location : Tampa, FL

Benefits & Perks :

• 19 Paid Holidays.
• 10 Additional Paid Days Off.
• Bi-Weekly Paid Healthcare Stipend.
• The opportunity to work with compassionate and mission-driven people like yourself!

Who We Are :

Abe Brown Ministries (ABM) is a non-profit, Faith-based organization that has been in operation for more than 45 years. The inspHire Program is responsible for providing job placement and other support services for individuals with a lived incarceration experience, regardless of their religious preference, who are being released to Hillsborough, Pinellas, Polk and Pasco counties or an ex-offender referred to Abe Brown Ministries.

Job Duties :

Oversee ministry-wide communication, including :

• Greet, screen and direct visitors and phone calls with a positive and helpful spirit
• Manage the phone system, including reviewing, responding, and redirecting ministry voice mail
• Be available to answer questions for those calling or coming to the office
• Communicate ministry-wide announcements, prayer requests, and other updates as needed through web-based communication channels
• Handle sensitive information in a professional manner, including community service participant information, prayer requests, etc.,
• Review, respond to, and redirect emails
• Provide clerical support for staff as needed

Perform various clerical and administrative tasks to maintain the day-to-day ABM operations, including :

• Maintain community service participant forms, service referral records, food bank issuances and processes for staff, including key and credit card requests, copying, faxing, etc.
• Distribute and manage mail, deliveries, and shipments
• Organize and maintain ministry-wide staff administrative supplies
• Assist in the planning and preparation of meetings, conferences and conference telephone calls.
• Communicate with outside parties regarding copiers, network printer, and other equipment needs
• Maintain the layout, organization, and cleanliness of staff areas, including the office, kitchen, reception and other areas as needed
• Manage and maintain ministry-wide data management systems, including member profiles, entering information, updating and printing reports, etc.
• Process and maintain attendance and other information received from ministry volunteers
• Work with and assist other staff members at the discretion of Supervisor
• Keep promotional material attractively displayed in the office, information on desk current, and daily schedules posted accordingly
• Build effective relationships with all staff and volunteers to determine their administrative needs, including requirements and timelines, and methods to overcome any barriers that may hinder completion of tasks

Support ministry-wide initiatives

• Manage projects related to the Administrative / Office function as assigned
• Provide backup support to Abe Brown Ministries, Inc, support staff as needed
• Promote Abe Brown Ministries, Inc. programs
• Coordinate ministry’s participation in outreach events (i.e. missions conferences, job fairs, other community events)
• Ensure that the ministry is ready to receive staff and guests
• Provide a positive impression of the ministry

Accomplish the job through

• Strong people and customer service skills
• Strong organizational and time management skills
• Ability to assume and complete tasks with little or no supervision
• Ability to support, manage and supervise volunteers and community service participants
• Aptitude to learn other computer programs, as needed
• Experience with data entry and database programs
• Demonstrate strong written and oral communication skills; ability to follow oral and written instruction

Qualifications :

• High School Diploma or GED required.
• Associate’s Degree or Bachelor’s Degree (preferred)
• Previous non-profit or ministry work-related experience (2 years minimum)
• Administrative experience (4 years minimum)
• Proficiency with Microsoft Office Suite, general database.
• Ability to work in a variety of settings with culturally-diverse families and communities with the ability to be culturally sensitive and appropriate.
• Maintain professional appearance and comply with company dress code.
• Excellent computer, typing and data entry skills.
• Working knowledge of standard office equipment.
• Discretion; able to maintain complete confidentiality involving both clients and fellow employees.
• Christian experience.
• A positive, cheerful attitude with a heart for service.
• Dependable, professional, punctual, organized, flexible, and adaptable to administrative challenges.

This list of functions, duties, responsibilities, and skills is not intended to be all-inclusive, and the employer reserves the right to assign additional duties and responsibilities as necessary.

Abe Brown Ministries participates in the federal government’s E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security.

For all new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work.

E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.uscis.gov and click on 'E-Verify' located near the bottom of the page.