Program Manager | Sioux Falls, SD | Brookings, SD | Edina, MN | Roseville, MN | Full-time

March 20, 2024 Grade 7 Full-Time Location : Sioux Falls, SD or Brookings, SD or Edina, MN or Roseville, MN

Overall Functions

This person is primarily responsible for ongoing oversight of mission-critical Partners who provide services to support FB&T’s National Products Department.

This position may also manage the Program Oversight Administrator that supports the Program Manager’s specific partners.

Qualifications

This person should have a bachelor’s degree and five years of experience, or the equivalent. Banking and / or credit card experience or similar operational / production experience is strongly preferred.

Excellent communication skills are required, along with the ability to build and maintain complex relationships. Risk management knowledge, attention to detail, and organizational skills are necessary.

Must be willing to travel nationwide for up to 10 days per month.

Responsibilities

1. Lead the team and develop an atmosphere of teamwork, open communication, and unity. Provide oversight of all services offered.

Actively mentor staff and ensure they are trained, evaluated, and motivated to perform their responsibilities in an effective and progressive manner.

2. Manage day-to-day Partner oversight and act as the primary point of contact between the Bank and the Partner(s) for assigned programs.

3. Prepare regular vendor management reports for mission-critical Partners that highlight topics such as financial performance, quality of service, and contract adherence in accordance with FBT’s Vendor Management Policy.

4. Monitor the responsiveness of the mission-critical Partners to audit exam findings along with Quality Assurance reviews and user acceptance testing and follow up with the Partner to ensure corrective action plans are adequately addressed.

5. Establish program procedures, reporting, and operational controls including ACH processing and assist with the development and review of marketing materials, agreements, and collateral pieces.

6. Identify internal and external risk factors that could impact the long-term viability, sustainability, and profitability of products.

7. Act as primary contact for regulatory exams regarding third party vendors utilized by Program Partners. 8. Review and examine the services provided to customers for adherence to policies, procedures, rules, regulations, and any regulatory guidance documents that apply to the bank.

9. Interact with peers at various third-party vendors who provide essential services to the program(s) offered. 10. Act in accordance with FBT policies and procedures as set forth in the employee handbook.

11. Adhere to compliance procedures and participate in required compliance training.