Help Desk Analyst II

Position Details :

Term : 6 - 12 month contract - option to renew

Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.

Location : Onsite in San Bruno, CA 94066

Hours : Mon-Friday 8-5pm local time.

Pay : Up to $39.42 / hr + benefits.

What you'll do as the Help Desk Analyst II :

• Be the first point of escalation for tickets from the Tier 1 team.
• Maintain the onsite Tech Bar hub.
• Provide in-person support of user issues and escalations to the team as needed.
• Troubleshoot hardware, software, and access / permissions issues.
• Troubleshoot issues with integrated systems.
• Manage shipping and receiving equipment to / from remote Workers.
• Provide asset management and reconciliation services.
• Establish relationships with all internal Technology Teams to transition additional tasks as needed.
• Continue maintenance of the knowledge transfer documents.

What you'll bring to the table :

• Minimum of Associates Degree preferred in computer / IT related field and 2+ years experience in a technical support role.
• Self-discipline. Must be self-disciplined and able to prioritize tasks to meet deadlines.
• Excellent problem-solving skills. Must be an excellent problem solver, able to see a problem through until its resolution.
• Attention to detail. Must have great attention to detail to detect tiny miscalculations and errors.
• Great communication skills. Must have great listening skills and the ability to explain technical concepts to non-technical customers.
• Passion for technology. Should always stay up to date on the latest tech developments.
• Ability to configure and troubleshoot email clients such as Microsoft Outlook.
• In-depth knowledge of interacting with a variety of hardware and software platforms, including Microsoft Windows operating system, MAC OS, and associated peripherals.
• In-depth knowledge of the Microsoft O365 suite of applications - Word, Excel, PowerPoint, Outlook, etc.
• Experience with ticketing software.
• Familiarity with EDR / anti-virus / Malware protection management.
• Google Workspace awareness / experience preferred.
• Google Meet experience preferred.
• Logitech knowledge preferred but not required.

At Zones, work is more than a job with exciting careers with a global team who are client-centric, have a passion for tech, embrace change and lifelong learning in a collaborative culture.

If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

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