Key Responsibilities :
Check out the role overview below If you are confident you have got the right skills and experience, apply today.
- Order Management : Handle customer inquiries regarding product offerings, availability, and pricing. Process orders accurately and efficiently, ensuring timely delivery.
- Service Scheduling : Coordinate and schedule service calls for window installations, repairs, and maintenance. Communicate with customers to confirm appointments and provide updates as needed.
- Customer Support : Provide exceptional customer service by addressing concerns, resolving issues, and offering solutions to enhance the customer experience.
- Data Entry : Maintain accurate records of customer interactions, orders, and service requests in the company's database.
- Follow-Up : Ensure customer satisfaction by conducting follow-up calls post-service to confirm the resolution of issues and gauge customer satisfaction.
- Cross-Department Collaboration : Work closely with the sales, operations, and logistics teams to ensure seamless order processing and service scheduling.
Qualifications :
- Experience : 2+ years of experience in customer service, preferably in the window or home improvement industry.
- Skills : Strong communication skills, both written and verbal. Proficiency in Microsoft Office Suite and CRM software.
- Abilities : Ability to manage multiple tasks simultaneously, with a strong attention to detail. Capable of working independently as well as part of a team.
- Education : High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
Benefits :
- Competitive salary and bonus structure
- Health, dental, and vision insurance
Job Type : Full-time
Pay : $45,000.00 - $55,000.00 per year
Expected hours : 40 per week
Shift :Work Location : In person
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