CUSTOMER SUPPORT SPECIALIST (ASSET MANAGEMENT)

Customer Support Specialist (Asset Management)

Job Category : Customer Services Group Requisition Number : CUSTO001167 Showing 1 location Job Details

Description

You will be successful if you enjoy and want to be a part of...

• A high performing company and team, with a focus on quality, accuracy, and responsiveness
• Solving problems and working with customers
• Working in a team environment with the opportunity for team projects and collaboration
• Managing a variety of support tasks and engaging with the users and customers

Responsibilities :

• Front line support for all Blume Global products and services through online ticket help system, chat, email, phone, or face-to-face
• Research and resolve customer billing disputes
• Draft and send announcements tailored to Blume Globals brand and values regarding updates to the customer base
• Ensure your interactions and resolutions align with company SOPs (standard operating procedures)
• System configuration and analysis update the way the system is configured to meet individual customer needs or analyze and provide recommendations to customers
• Policy advocacy enforce customer program policies
• Knowledge management update the internal and external user knowledge base
• Help the product team with product design, and perform beta testing
• Training - Onboard new customers and provide training, Blume Global system instruction, consulting and coaching
• Act as a consultant to our customers and users to teach best practices and make sure they can take full advantage of everything we have to offer
• Support implementation efforts around product or service changes - Operate collaboratively to solve internal and external challenges
• Act as a data and information detective; digging into and researching customer challenges - Identify support trends, recommend and spearhead process and operational improvements - Identify and raise potential sales and growth opportunities for the sales team
• Office Hours in Canton, MA : 8 : 00 AM 5 : 00 PM EST

Skills and Qualifications :

Bachelor's or Associates degree from a college or university; or one to two years related experience and / or training;

or the equivalent combination of education and experience.

• Ability to navigate and use multiple software systems and fields to access data
• Tier 1 or Tier 2 support customer support experience is a big plus
• Excellent communication skills and highly engaging demeanor over the phone
• Strong attention to detail and good organizational skills
• Strong analytical, conceptual, and problem-solving abilities
• Excellent listening, verbal, and written communication,
• Self-motivated, team player with a can-do attitude
• Microsoft Office Suite : Word, Excel, Outlook, PowerPoint
• Recent graduates are welcome to apply

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