Responsibilities :
- Make 30-100 inbound calls per day handling a variety of questions and reasons for the call (billing, want to know more about the product / sales, complaints, shipping questions, wrong order, etc.)
- Maintain a thorough knowledge of products (new and existing), policies and merchandising information to efficiently serve customers
- Provide consultation service to customers by answering, handling and resolving customer questions, requests, issues, complaints, etc.
for an assigned market
- Communicate customer issues and feedback to appropriate individuals using established communication channels
- Maintain knowledge of competitor’s pricing, policies, and market strategy to effectively deal with business competition
- Champion corporate image and reputation and protect and develop the Company brand by providing customers with suitable promotional activities as directed
- Assist with product inventories as directed
Experience :
- High school diploma or GED required, Associates preferred
- Prior customer service experience required, high-volume call center experience preferred
- Excellent customer service and professional communication skills as this is B2B customer service
- Demonstrated customer issue resolution experience required
- Ability to work hard, build collaborative working relationships, and work with a team to accomplish goals
- Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, while maintaining a high attention to detail
JN003
Telecommunications Customer Service Representative - HIRING ASAP
We are currently seeking an experienced customer-oriented professional to join our team as a Client Service Representative. This role offers a unique opportunity to combine your exceptional client service skills with management experience, as you will have the potential to oversee a team of dedicate...
Customer Service Representative - Remote
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in thi...
Customer Service Representative - Charlotte
We are seeking Customer Service Representatives to assist our client’s customers via inbound calls in a fast-paced environment. Our representatives provide excellent service to existing customers with a one call resolve mindset. Understanding and striving to meet or exceed call center metrics while ...
Customer Service Representative
Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Customer Service Representative, you will enjoy:. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards...
Customer Service Representative (Insider)
Requirements/Responsibilities Customer Service Representative (Insider) requirements You will get to: • Prepare our delicious food for our Toppers fanatics • Take orders in person and over the phone • Prep for the day and night by making dough and pizza sauce and cutting our fresh veggie toppings...
Customer Service Representative- Overnight Shift
Successful Customer Service Representatives (CSR) are the primary point-of-contact with our customers. Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred. As such, they are accountable for delivering superior customer service...
Remote Insurance Customer Service Representative (Unlicensed)
In this role, you will provide full life-cycle customer service and assist customers in understanding their coverages and select the right products and services, and help find best solutions to meet their personal financial needs. This role requires you to interact with hundreds of customers each we...
Customer Service Representative- Bilingual Spanish Preferred
Successful Customer Service Representatives (CSR) are the primary point-of-contact with our customers. Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred. As such, they are accountable for delivering superior customer service...
Customer Service Representative
We are currently looking for a Customer Service Representative to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Service Representative, you will serve as a main point of contact for our customers by handling inbou...
Insurance - Commercial Lines Customer Service Representative
Our Commercial Lines Customer Service Representative performs the essential functions of aiding our business clients with their service needs. If you enjoy helping others and are a compassionate, customer-focused individual, apply today!. Establish and build positive relationships with internal and ...