Essential Job Responsibilities :
- Identifying, communicating and helping to correct errors made by system users.
- Checking to ensure that all accesses are up to date, in real-time.
- Providing a central point of contact for all change requests and system alterations to business applications.
- Creating and updating training manuals, policies, and procedures.
- Provisioning new users, providing system training and customization.
- Working with management to ensure key functionalities are understood.
- Providing support for all system users. Escalating to senior IT staff if needed.
- Building custom reports and dashboards specific to job functions.
- Maintaining control of access rights, security settings, and user privileges.
- Generating detailed process maps for sales, marketing, and business workflows.
- Working with senior IT staff to manage project implementation and back-end integrations.
- Serves as communications liaison within IT and between IT and the business for releases, outages and critical business impacting situations ensuring that communications are timely, accurate and relevant.
- Other duties as assigned.
Required Qualifications :
- University degree or college diploma in information technology.
- 3 5 years’ experience in consumer electronics, retail, ecommerce, and bike industry as an application analyst.
- Must have strong analytical thinking, troubleshooting and problem-solving skills within complex enterprise systems such as SAP S4 / Hana, Dynamics 365, NetSuite etc.
- Must have strong understanding of one of sales, logistics, accounting, service or ecommerce business knowledge and solution design experience.
- Must be solutions-oriented and have exceptional written, verbal and interpersonal communication skills.
- Ability to learn and utilize new applications and software systems effectively and efficiently.
- Flexibility to work in a fast-paced, priority-shifting environment.
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