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Customer Care Supervisor

VirtualVocations
Roanoke, Virginia, United States
Full-time

A company is looking for a Supervisor of Customer Care to oversee call center operations and manage a team of Customer Care Representatives.

Key ResponsibilitiesSupervise daily operations of Customer Care Representatives and manage performanceImplement quality assurance programs and conduct coaching sessions for staffCollaborate with leadership to identify opportunities for operational improvementsRequired Qualifications, Training, and EducationAssociates Degree in a related field5+ years of experience in a customer-service environment, preferably in a call centerPrior supervisory or management experience preferredProficiency in MS Office applicationsKnowledge of call center monitoring and reporting technology

10 days ago
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