A company is looking for a Customer Experience Senior Program Manager I to scale operations and adapt servicing models.Key ResponsibilitiesLead cross-functional discovery and scoping sessions for process optimizations and expansionsCreate project scopes, schedules, and budget plans, managing project execution and stakeholder expectationsDrive project governance and establish an analytical culture in partnership with various teamsRequired Qualifications7+ years of relevant experiencePrior project management experience;
PMP certification is a plusDemonstrated understanding of customer care and merchant operationsExperience in services, operations, and / or salesPrior experience in consumer lending or financial services is a plus
Customer Experience and Program Specialist
The Customer Experience Specialist is responsible for customer satisfaction and support, following up with customers, inputting and completing orders, and inputting sales leads. Thoroughly and efficiently gather customer information, access, and fulfill customer needs, educate the customer where app...
Senior Technical Project Manager, Customer Experience
The Senior Technical Project Manager for the Customer Experience team will partner with a team of Salesforce Engineers to drive the successful implementation of customer service technologies, including AI/ML-based modern agent desktop, routing, chat and voice solutions. Proactively identify and miti...
Senior Manager, TA Enablement (Experience & Programs)
Lead a team of Program Managers and Candidate Experience (Scheduling) team members driving core TA programs to ensure recruiting success. Senior Manager, TA Enablement (Experience & Programs). We're hiring an experienced people manager with a proven track record in driving strategy and business ...
Sr. Manager, Customer Journey Programs
This role will ensure that we have the repeatable processes and gold standard programs to successfully steward our customers through attainment of their desired outcomes - and wildly successful MongoDB implementations! The ideal candidate has a proven track record of producing a strategic portfolio ...
Sr. Manager of Customer Experience
Manager of Customer Experience to further expand and automate our customer support capabilities. Manager of Customer Experience will lead a team to ensure that all Eko’s hardware and software customers are delighted and highly-satisfied while using our consumer products. Manager of Customer Experien...
Program Manager, Technical Care Experience
Focusing on foundational strategic research, while also maintaining a business research support intake, we advocate on behalf of all current and potential customers and employees in order to reduce EX (employee experience)/CX (customer experience) friction, eliminate defects, and deliver the best te...
Customer Experience Operations Manager
Pendo is seeking a Customer Experience Operations Manager (CX Ops Manager). Our Customer Experience Operations Manager will partner closely with our Services and Customer Success leaders to build and execute the strategy and operations of the CX organization. Enable Professional Services, Technical ...
Customer experience manager
Aider le directeur du magasin à gérer et à assurer le respect des procédures opérationnelles normalisées (PON) et des programmes de l’entreprise pour assurer la conformité aux lois et règlements applicables, assurer la mise en pratique des politiques et des normes de l’entreprise et tenir l’équipe r...
Customer Experience Operations Manager
Enable Professional Services, Technical Account Managers, and Customer Success Managers to act on data by providing actionable insights into their customer portfolios . Develop and execute vision and strategies to drive customer value, retention, and growth. Establish and operationalize scalabl...
Customer Experience Manager - Full Time
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Facilitate in a closing routine with another PT Manager and one Front End associate. Deliver friendly customer service. Aider le directeur du magasin à gérer et à assurer le res...