Accountabilities : Level I
Level I
- Researches and responds to inquiries via telephone, email, walk-in, and mail from internal and external customers in accordance with custom designed benefit plans
- Meets set statistical performance measures such as length of each call and daily call volume
- Acts as a liaison between customers, internal departments, vendors, and business associates
- Assists with the training of other team members
- Participates in ongoing training to further knowledge of regulations, software systems, policies and procedures, and develop skills to accurately fulfill requirements of the job
- Adheres to all Customer Service policies and procedures
Minimum Resource Qualifications : Level I
- Associates degree in Business Administration or related field with a minimum of six months work experience. In lieu of degree a min of 2 years experience working in a customer service setting / environment
- Successful completion of the Customer Service Training Program
- Ability to multi-task in a fast-paced environment while maintaining high accuracy
- Excellent oral, written, and listening skills
- Capability to handle stressful situations in a professional manner
- Ability to respond to all inquiries in a calm, polite, professional manner
- PC skills required
- Work occasional overtime as required to meet business needs
Physical Requirements
- Must be able to function for long periods of time sitting at a desk using a keyboard
- Will need the ability to use a headset to listen to customer conversations In support of the Americans with Disabilities Act, this resource requirements document lists only those responsibilities and qualifications deemed essential to the position
Equal Opportunity Employer Equal Opportunity Employer. As such, requires all suppliers of temporary staffing resources to affirm the rights of every person to participate in all aspects of employment without regard to race, color, sex / gender, age, disability, religion, creed, citizenship status, national origin, veteran status, military status, marital status, familial status, domestic violence victim status, sexual orientation, gender identity, predisposing genetic characteristic, genetic information, or any other status protected under the law
Senior Bilingual Customer Service Representative - Remote USA
A company is looking for a Senior Bilingual Customer Service Representative - Spanish-English - Remote USAKey Responsibilities:Answer incoming communications from customersConduct research to provide answers for customers to resolve their issuesResolve mid-to-high level customer service problemsRequ...
Customer Service Representative (Spanish/Portuguese)
Effectively conduct inbound customer service calls from multiple program queues meeting defined performance metrics, quality and customer satisfaction standards, and satisfying all program regulatory requirements. Responsible for providing quality customer service to various parties including studen...
Bilingual Customer Service Representative
A company is looking for a Remote Bilingual Customer Service Representative. ...
Customer Service Representative
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise...
Customer Service Representative - Remote Position
A company is looking for a Customer Service Representative for a national remote position. Key Responsibilities:Conduct outreach to patients confidentially and engage them in clinical servicesPerform data entry, maintain productivity levels, and communicate professionally with patients and team memb...
Customer Service Representative - State Farm Agent Team Member
Are you a vibrant individual who thrives on providing exceptional customer experiences? Do you relish the opportunity to engage with the public and make a positive impact? If your answer is a resounding "yes," then embarking on a career journey with a State Farm independent contractor agent might ju...
Customer Service Representative I
Under the direction of the Supervisor of Customer Service, this position resolves customer inquiries via telephone, email, walk-in, and mail regarding plan benefits, claim payments and denials, and eligibility in accordance with custom designed benefit plans. The Customer Service Representative meet...
Customer Service Representative
Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Customer Service Representative, you will enjoy:. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards...
Customer Service Representative
Remedy is thrilled to be working with a local Syracuse, NY manufacturing company with an urgent need for a Customer Service Representative. Customer Service Representative (Direct Hire). We're looking for a Customer Service Representative with the following background profile/skillset:. If you are ...
Lead Customer Service Representative
Lead Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Lead Customer Service Representative, you will enjoy:. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high...