Patient Services Representative I

Job Description

Job Description

Description

• Greet patients as they arrive and leave our clinic in a friendly manner. The Front Desk / Receptionist is responsible for greeting patients in a professional manner;
• updating and verifying patient information, including obtaining patient ID / insurance information, processing copayments, and registering patients in the billing system;
• maintaining a smooth flow of communication between patient, provider, and clinical staff; handling scheduling inquiries;

and providing other assistance as needed.

Schedule : Monday-Friday

Monday-Friday

7 : 30am-5 : 00pm

What you will be doing

• Greet and check in patients in a friendly, courteous, and professional manner.
• Accurately enter / update / verify insurance information and patient demographics and work with several medical computer programs.
• Completes patient registration process by reviewing accounts and other compliance-related documents for completeness and accuracy.

Obtains and documents missing information required for registration.

• Prepares paperwork for patient visits.
• Verifies patient benefits and eligibility, when needed. Collects all necessary co-pays, deductibles, and co-insurance, as needed.

Responds to questions regarding accounts status, payment arrangements, and concerns. Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution.

• Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes.
• Acts as a liaison between patients, guests, back office staff and providers.
• Reconciles cash against daily charge and cash reports.
• Schedule and confirm patient appointments as needed.
• Create, distribute, and file new patient charts / medical records.
• Perform clerical tasks such as copying, sorting, scanning, and faxing.
• Properly check out patients, including collecting appropriate co-pays, past due balances, and fees; ensuring proper completion of all forms;

updating medical records as needed, etc.

• Keep the front desk area and waiting room clean and tidy and re-stock with necessary supplies
• Comply with all policies and procedures of the organization, including but not limited to standard operating procedures and employee handbook.
• Perform any other duties as assigned

What you know

Required

• High school diploma or GED
• Strong verbal and written communication skills

Desire

• Telephone operator or high call volume experience
• Entry Level
• BSM Consulting : New Employee Orientation
• 1st Health Compliance Training (as required)

What you will receive

• Competitive wages
• Robust benefit package including medical, dental, life and disability (short- and long-term) insurance
• Generous paid time off (PTO) program
• Seven (7) company paid holidays
• 401(k) retirement plan with company match
• An organization focused on People, Passion, Purpose and Progress
• Inspirational culture
30+ days ago