Deputy Director/Assistant Director, Consumer Issues Division (contract)

What the role is

The Monetary Authority of Singapore (MAS) is Singapore’s central bank and integrated financial regulator.

As central bank, MAS promotes sustained, non-inflationary economic growth through the conduct of monetary policy and close macroeconomic surveillance and analysis.

It manages Singapore’s exchange rate, official foreign reserves, and liquidity in the banking sector.

As an integrated financial supervisor, MAS fosters a sound financial services sector through its prudential oversight of all financial institutions in Singapore banks, insurers, capital market intermediaries, financial advisors, and stock exchanges.

It is also responsible for well-functioning financial markets, sound conduct, and investor education.

MAS also works with the financial industry to promote Singapore as a dynamic international financial centre. It facilitates the development of infrastructure, adoption of technology, and upgrading of skills in the financial industry.

Join us now, if you have a genuine interest in making an impact to help shape Singapore’s economic and financial landscape.

What you will working on

The role will involve consumer engagement work including financial education and complaints handling.

For financial education, you will be running initiatives for MoneySense, Singapore’s national financial education programme.

This entails collaborating with industry partners and other government agencies to develop and implement financial education initiatives and communication strategies.

Responsibilities include running campaigns and events such as webinars / seminars for the public, and content development for website and social media channels.

You will also provide secretariat support to inter-agency committees on financial education initiatives.

On complaints handling, you will engage consumers on their complaints or feedback on financial institutions and practices in the financial industry.

Besides identifying key issues raised by consumers, you will work with supervisory departments to craft clear and empathetic replies that addresses consumer concerns.

You will also liaise with financial institutions to ensure that they review and reply to consumers’ feedback, and submit timely updates to MAS.

what we are looking for

Good analytical skills and understanding of consumer engagement and financial behaviour

Good knowledge of or keen interest in financial products and services

Experience in financial education (e.g. running outreach events and educational campaigns) or content development and managing of website and social media channels (e.

g Instagram and TikTok)

Keen interest in public service

Excellent interpersonal, written and verbal communications skills

Self-motivated, resourceful and able to work independently

As part of the shortlisting process for this role, you may be required to complete a medical declaration and / or undergo further assessment.

This is a Contract position.

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.