Overview
The Overnight Front Office Operations Manager is responsible for ensuring that all daily reports are generated, daily revenues are balanced, express checkouts are processed efficiently and guests needing assistance during the shift are accommodated.
The Overnight Front Office Operations Manager is tasked with developing positive relationships amongst all associates and departments that work the overnight shift.
The Overnight Front Office Operations Manager is responsible for ensuring all assigned tasks of any overnight position are completed as assigned.
The Overnight Front Office Operations Manager will provide the management team with accurate and reliable information needed to make effective operational decisions.
Responsibilities
- Check guests in and out.
- Handle and take reservations.
- Handle guest’s special requests and customer complaints during shift.
- Perform all other front desk duties and responsibilities.
- Investigate and handle complaints, disturbances, emergencies, etc. during shift.
- Perform some Night Audit functions, able to review all Night Audit related functions and able to produce Night Audit reports.
- Assist in the preparation of Night Audit month-end reports, including in-house movie reports, house account summary, phone summary, etc.
- Interview, train, supervise and develop Night Audit staff, including coaching, counseling and discipline.
- Prepare, copy, and distribute reports as required.
- Handle special guest requests.
- Monitor and prepare Night Audit reports in accordance with Highgate Hotel’s requirements meeting various due dates and deadlines, ,
Daily : City Ledger Transfers Daily Operating Report (Flash Report)
Weekly : Weekly Flash Report
Monthly : Monthly Phone Summary Monthly In-House Movies Summary
Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency.
Night Audit Meeting Departmental Safety Committee
Qualifications
- 2 years of Front Office / Night Manager experience in a luxury hotel required
- 4-year college degree; or a 2-year college degree and 2 or more years of related experience.
- Must be proficient in Windows, Company approved spreadsheets and word processing.
- Long hours sometimes required.
- Sedentary work, exerting up to 10 pounds of force occasionally and / or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
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