IT Support Specialist I

Job Description

Job Description

Do you enjoy helping others solve a problem and seeing the impact of your work firsthand? Do you have experience working in IT Consulting or managed services?

Have you been looking to combine those details into your dream role?

Well, you’re in the right place! DaVinci Digital is hiring an IT Support Specialist l to join our team!

Key Details :

• Pay : $24 - $28 / hour DOE
• Location : DaVinci Digital’s office is located at Urban Office (4949 S. Macadam Portland, OR)
• This role will spend most of the time at client sites ( 75%). The remaining time will be spent in person at Urban Office or working from home.
• Travel : 75-80% throughout OR (most travel will be in the Portland Metro area); mileage reimbursement provided
• Schedule : 40+ hours / week Monday - Friday
• Benefits : 100% employer-paid health insurance (for employee-only premium), 401(k) Retirement Plan, and Paid Time Off

Who We Are : DaVinci Digital is an IT service provider founded in 1994 in Southeast Portland, committed to delivering flexible, people-first technology solutions.

Our company prioritizes transparency, ensuring clients always know what to expect, and fosters a work environment that values work-life balance and mutual respect.

With a history of creating simple, elegant solutions, DaVinci Digital is dedicated to empowering businesses through technology while maintaining strong, supportive relationships with clients and employees alike.

Our company values drive our commitment to both client success and community engagement.

Want to learn more? Check out our website : https : / / davincid.com /

Who You Are : You are a detail-oriented problem solver who thrives in a fast-paced environment. You have excellent communication skills and the ability to adapt quickly to client needs.

You enjoy helping others, are resourceful, and know when to seek support or collaborate to get the job done.

Additional qualifications include :

• Two years of helpdesk support or related experience or one year with A+ and Network+ certifications.
• Experience working for an IT Consultancy or Managed Services Provider preferred.
• Proficiency with Microsoft 365 (Exchange, SharePoint Online, Teams, Azure, Intune).
• Experience with Windows 10 / 11; MacOS experience is a plus.
• Basic network troubleshooting for computers and mobile devices.
• Familiarity with Windows Server and Active Directory.
• Apple Mobile iOS Device and Google Android Mobile Device Management and Service a plus
• Ability to pass a pre-employment background check and drug screening.

What You’ll Do : As an IT Support Specialist I, you'll provide essential front-line support for client service tickets, combining technical expertise with exceptional customer service.

You’ll handle day-to-day tasks, from account management to workstation troubleshooting, ensuring smooth technology operations for our clients.

Additional responsibilities include, but are not limited to :

• Resolve Tier 1 service tickets, including account access and workstation issues.
• Troubleshoot printer and cloud account problems efficiently.
• Assist clients on-site or remotely from our office to ensure their technology runs smoothly.
• Manage and support user accounts in Microsoft 365 and other platforms.
• Collaborate with colleagues to provide the best IT solutions.
• Document issues and resolutions clearly to help improve future processes.

Disclosure Statements :

Applicants have rights under Federal Employment Laws. For additional information regarding your rights as an applicant, review these links :

Know Your Rights (EEO)

https : / / www.eeoc.gov / sites / default / files / 2022 - 10 / EEOC KnowYourRights screen reader 10 20.pdf - English

https : / / www.eeoc.gov / es / conozca -sus-derechos-la-discriminacion-en-el-lugar-de-trabajo-es-ilegal - Spanish

Employee Polygraph Protection Act (EPPA)

https : / / www.dol.gov / sites / dolgov / files / WHD / legacy / files / eppac.pdf