Customer Service Representative

Customer Service Representative

An excellent local utility company based in Pensacola wants a hardworking and reliable customer service representative to join their team and help complete manual tasks with a friendly crew.

This is an excellent opportunity for someone looking for steady, full-time work with a company that looks after its employees and has potential progression routes for the right people.

What you'll be doing :

• Responds to requests for information and service from customers and public services.
• Answers incoming calls and provides requested information immediately or forwards to the appropriate source of information.
• Retrieves, enters, and updates information from computer databases and informational web pages.
• Assists customers with inquiries or problems related to programs and services by asking questions to determine customer needs;

determines the critical nature of the request and if immediate action is required

• Observes and complies with departmental policies and procedures, customer service quality standards, and compliance guidelines.
• Establishes and terminates services for customers.
• Oversees, directs, and trains other customer service staff in various customer service duties.
• Performs other related duties as assigned.

What you'll bring to the job :

• Graduation from high school or equivalent
• Two (2) years of experience in customer service (i.e., assisting customers in initiating services, responding to inquiries, and dealing with delinquent accounts.)
• Ability to pass a drug screen and open to random drug screenings
• Possession of an appropriate driver license for equipment operated and any license, training, or certification required by law or regulation to complete assigned tasks
• Knowledge of standard customer service delivery practices and procedures sufficient to be able to process various types of phone / email contacts associated with customer service duties.
• Knowledge of basic principles and practices of clerical accounting and billing.
• Knowledge of pertinent federal and state laws and city ordinances related to the area to which the employee is assigned.
• Ability to analyze situations objectively and make sound judgments and recommendations.
• Ability to organize and interpret data and write reports.
• Ability to operate standard office equipment.
• Ability to make simple mathematical computations.
• Ability to express oneself clearly and concisely, both orally and in writing.
• Ability to establish and maintain effective working relationships with associates and the general public.
• Ability to multi-task and organize work to ensure timely completion of an assignment

What's in it for you :

• Starting wage of $16.00 / hour
• Regular shift pattern Monday through Friday, 8 : 00 am 5 : 00 pm
• Supportive and friendly working environment
• After meeting the qualification requirements, employees are offered through LandrumHR : Health, Dental, and Vision Insurance and matching 401k

Landrum Workforce Solutions does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information or any other characteristic protected by law.

It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.