Guest Service Ambassador

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced.

You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun.

You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Click to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

WE LOVE OUR WORK.

• Promotes the mychoice program in an enthusiastic manner.
• Promotes and executes any guest service initiatives.
• Opens or closes Star Club lounge in accordance with departmental policies and procedures.
• Completes end of shift pass down.
• Places, accepts, and screens telephone calls and refers calls to others, as appropriate.
• Creates new or reissues existing mychoice cards or companion cards as needed.
• Promotes Hosts' special events or promotions.
• Assists guests and Hosts utilizing CMS, LMS, and Microsoft Outlook programs.
• Swipes in qualifying mychoice member’s card, giving them access to the lounge.
• Provides Leadership Team with actionable recommendations on how to improve operating performance of Marketing as well as how to improve customer service levels at the Star Club.
• Builds partnerships with other key operating and marketing areas to ensure the seamless transfer of information and the seamless sharing of ideas that could be deployed to improve performance levels and / or customer service levels.
• Presents oneself as a Credit to Ameristar and encourages others to do the same.
• Adheres to all company, state, and regulatory policies and procedures.
• Supports and executes all departmental customer service initiatives.
• Handles dissatisfied guest in a professional manner and directs guest to the appropriate person or department.

BRING US YOUR BEST.

• High School Diploma or equivalent required.
• Minimum one year of previous hospitality or customer-facing service position experience preferred.
• Strong computer skills with proficiency in Microsoft Office applications preferred.
• Ability to maintain a high level of confidentiality and professionalism.
• Must possess excellent customer service and interpersonal skills.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Must be familiar with marketing and advertising concepts.
• Must have strong problem-solving, project management, and organizational skills.
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Ability to speak effectively before groups of customers or employees.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Must have the ability to work efficiently in a team-oriented environment.
• Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment.
• Must be open to coaching.
• Must be able to work a flexible schedule including nights, weekends, holidays, and fluctuating days off.

STAY IN THE GAME. FOLLOW US.