JOB REQUIREMENTS : Effectively communicate via phone, email and fax. Critical to have attention to detail in verifying and entering information.
Primary contact for customer and outside representative inquiries regarding Wausau Tile Architectural Pavers. Provide project quotes and work with the outside sales representation to secure projects.
Fill orders by transferring orders to fulfillment and verify accuracy of the order acknowledgement and production paperwork prior to production.
Review orders against the production schedule and request / promise date in order to proactively communicate to the customer possible shipping date revisions.
Review manufacturing schedules required to expedite orders. Obtain necessary information from various departments and assist in improving projected delivery dates.
Regularly follow up with customers either verbally or in writing to ensure customer satisfaction. Set up shipping dates, times, and delivery restrictions with the customer and work with the shipping department to set up shipments.
Work with outside sales force to grow the market Further develops accounts through customer buying history, suggesting related and new items and explaining technical features.
Update job knowledge by studying new product descriptions and participating in educational opportunities. Utilize ERP system and Microsoft suite as needed to research, analyze and communicate information on past due orders.
Model and promote the Wausau Tile Leadership Standards to create an environment that mobilizes empowered people to achieve business goals.
All other duties and responsibilities as assigned by Manager. OTHER EXPERIENCE AND QUALIFICATIONS : 3-5 years ' experience in Customer Service, Sales or related function within a manufacturing facility.
Superior interpersonal skills to communicate with high level technical expertise and clarity Highly organized with attention to detail in a fast pace work environment Capable of superior performance with little supervision Ability to travel required - Minimal Microsoft Office Experience Basic construction knowledge APPLICATION INSTRUCTIONS : E-Mail a Rsum : Tracyk@service1ststaffing.
com Call For Appointment : 715-898-1275 This position is listed by a private employment agency. The agency is the legal employer.
No fee will be charged of the job applicant.
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