Job Description
Job Description
Service Manager
If you are driven to help people, passionate about customer service, and ready to lead a successful service team, then this opportunity is for you.
We’re searching for an automotive service manager who is motivated to excel and serious about a true career in this highly competitive industry.
As service manager, our customers, and your team, will look to you for guidance, leadership and expertise.
Job Responsibilities
- Conduct daily one-on-one client status meetings with each ASM to identify potential service issues
- Monitor automotive repair / maintenance to prevent operational delays
- Work with service director to set departmental objectives
- Recruit, interview and train service staff
- Maintain daily sales and production records as prescribed by upper management
- Review and evaluate service sales performance
- Staff technical teams relative to production requirements
- Remain current on new products and changes to existing products
- Maintain department finances within parameters established by upper management
- Assure proper repair-order flow / maximize productivity
- Monitor / control all warranty activity to ensure compliance with policies and procedures
- Adhere to dealership policy on client vehicle care and operation
- Administer payroll for service staff in cooperation with payroll department, securing approval from service director and general manager
- Enforce OSHA requirements, procedures and regulations
- Conduct performance evaluations
- Participate in operational planning
- Maintain the facility and equipment
- Conduct weekly department meetings / attend weekly manager meetings
Education and / or Experience
Associate's degree or equivalent from two-year college or technical school; or 2 to 4 years of related experience and / or training;
or equivalent combination of education and experience.
Compensation
Compensation is based on experience and commensurate with Fortune 500 companies.
Benefits For Full-Time Employees
- 401K retirement savings plan with match
- Medical, Dental, Vision, STD, and Life insurance options
- Paid vacation, PTO, and holidays
About
The Gerald family has been selling automobiles in the Chicago area since the mid-1930's and has been proud to be a part of the communities they serve for decades!
We have succeeded in our endeavors because of a profound respect for our customer. The name Gerald stands for honesty and the highest standard of excellence.
The Gerald management team and employees are some of the most outstanding in the business. As our auto group continues to grow, it will be the result of all of our combined efforts, and our dedication and loyalty to the thousands of customers who favor us with their trust and patronage.
Over many years, Gerald has meant Service.
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