Senior Desktop Engineer - Remote

Essential Functions

• Diagnose, troubleshoot, and resolve advanced software and hardware problems at health centers, corporate and regional offices
• Install and configure new IT hardware and software
• Lead and carryout EUPS team initiatives
• Receive end user requests and incidents via ServiceNow and respond / resolve incidents within set SLA’s (service level agreements).
• Update and close incidents / requests when work is completed
• Responsible for managing the EUPS ticket queue and assigning ServiceNow incidents to the appropriate team members
• Provide end user support utilizing Premise device management tools including Microsoft Endpoint Configuration Manager, Intune, PrinterLogic, and other tools as required.
• Work closely with Premise Operations management to understand IT support needs at Premise Health Centers. Develop a good working relationship with each
• Assist the IT Infrastructure network team as required, including virtual hands support for troubleshooting network outages and issues;

replace network hardware when directed

• Acquire and maintain advanced levels of product knowledge to assist the support team and interface with other stakeholders.
• Work with Premise vendors to identify and support end user products and solutions
• Actively participate in project management meetings with Premise PMO in support of assigned project work
• Assist the IT Implementations team with new implementation work when requested including onsite IT hardware and software installations
• Work closely with the Premise EUPS Leads to test and evaluate new end user solutions
• Assist the Tier 2 Service Desk group with support desk incidents where required
• Attend meetings, both internal and external when requested; meetings may be in person (onsite) or virtual
• Abide by all Premise InfoSec policies
• Maintain and be held responsible for assigned Premise provided tools and supplies as required
• Timely submission of weekly time cards and expenses
• Provide white glove support to senior level leadership and executives

Job Requirements :

• Bachelor’s degree or equivalent work experience
• 3-5 years of experience providing desktop level support in an enterprise environment
• 1 year of experience in Microsoft Endpoint Configuration Manager administration
• Experience with package creation and operating system deployment via Microsoft Endpoint Configuration Manager
• Experience working with wireless networks, local area networks, and network troubleshooting skills
• Experience with JAMF administration is a plus
• Experience with Intune administration is a plus
• Experience with iOS & Mac OS is a plus

Preferred Experience :

• Must be reliable, timely, and able to work independently while onsite or virtually with minimal supervision.
• Advanced knowledge of Microsoft operating systems in an enterprise environment
• Advanced knowledge of end-user platform type systems in an enterprise environment
• Knowledge of batch scripting and PowerShell scripting
• Clear and innovative thinker, with excellent collaboration and communications (written and verbal) skills.
• Must have strong customer service skills and consistently achieve high customer service satisfaction (both internal and external)
• Ability to work in a fast-paced environment with changing priorities while maintaining strong attention to detail.
• Ability to travel to client sites as well as other travel as required
• Innovative and creative problem solving skills
• Advanced troubleshooting skills
• Reliable, timely, and able to work independently with minimal supervision
• Managing one's own time and the time of others
• Developing constructive and cooperative working relationships with others, and maintaining them over time
• Ability to climb ladders (occasionally), work under desks where required, and adhere to safety requirements
• Ability to lift 50 lbs.

Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves.

In addition to competitive pay, Premise offers benefits packages including medical, dental, vision, life insurance, 401(k), paid holidays and vacation time, a company-sponsored wellness program, and much more our talent acquisition team will be happy to share with you.