Server

Job Description

Job Description

Celebrating 20 years since first opening its doors in London, Zuma is sophisticated twist on the traditional Japanese Izakaya style of informal eating and drinking.

Co-founded by Rainer Becker and Arjun Waney in 2002, Zuma has 15 venues globally and 9 seasonal locations.

Featuring modern Japanese cuisine that is authentic but not traditional. The menu showcases a variety of dishes from its three kitchens : the main kitchen, the sushi counter and the robata grill.

Zuma, the brainchild of award-winning co-founder and creator, Rainer Becker, brings its internationally acclaimed style of authentic and modern Japanese food to Midtown, New York.

Zuma offers a comprehensive benefits package that reflects our commitment to taking great care of our team members. Here’s a summary of the fantastic benefits you can expect as part of the Zuma family :

• Health Benefits : Comprehensive Medical, Dental, and Vision insurance to ensure your well-being.
• Paid Time Off : Start with 10 days of PTO per year to relax and recharge.
• Career Growth : Take advantage of opportunities to grow your career with Zuma at our locations globally, including in the US, Europe, the Middle East, and Asia.
• Global Experience : Work alongside a team with extensive global hospitality and culinary experience, offering you invaluable learning and growth opportunities.
• Family Meals : Enjoy complimentary daily family meals at our restaurant.
• Dining Discounts : Receive a 50% discount on dining at Zuma, so you can savor our culinary delights even off the clock.
• Referral Bonus Program : Earn bonuses for referring talented friends and colleagues to join our team.

POSITION PURPOSE :

Serve guests in a quick, efficient, friendly and professional manner that meets or exceeds guest’s expectations.

ESSENTIAL FUNCTIONS AND BASIC DUTIES :

• Provide friendly, courteous and efficient service to all guests with making eye contact, smiling and maintaining proper posture.
• Take orders and serve food and beverage items to customers in a timely, enthusiastic and professional manner.
• Listen and respond to inquiries using a positive, clear speaking voice.
• Maintain an extensive knowledge of the menu and offer suggestions of dishes in accordance to the guest’s preference.
• Able to safely transport hot and liquid items to and from the bar and kitchen areas.
• Maintain a clean Dining Room area.
• Anticipate and service the guest’s needs before requests are made.
• Follow proper time and attendance and uniform procedures.
• Able to ascertain a guest’s satisfaction and handle any problems which may arise and informing a Manager of the problem and how it was resolved.

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