Job Description
Job Description
Benefits :
- Employee discounts
- Flexible schedule
- Training & development
Lead Server / Captain
The Captain at Fieldings River Oaks is responsible for leading and guiding the guest experience, presenting and selling the menu;
selling and presenting wine, executing tableside preparations such as carving and flambe, working with the Back Waiter to maintain the station, table manicure and pre-buss, ordering via the LAVU POS, delivering food and beverage to expectation with style, poise and professionalism, collecting payment via cash or credit card, working with all other Partners to create a positive guest experience leading to repeat guest visits.
Essential Duties :
Create positive experience for the guest
Have high through and accurate menu knowledge
Understand and follow stated steps of service
Be able to carry food and beverages on a tray
Not stack plates and follow proper plate handling
Technique
Communicate with guests in a positive clear manner
Upsell without hard selling the guest
Operate a LAVU POS system and Pivot Point system
Handle cash and credit cards with a zero defect
Polish glass and silverware as needed
Strong core wine knowledge
Have high integrity
Competencies & Qualifications :
Have and be able to communicate food, wine and spirt flavor profiles to guests smoothly with confidence.
Be able to be on time in a specified uniform
Bi-lingual a plus
Demonstrate interest and share knowledge of food
Able to lift and carry 25 pounds
Able to follow directions to execute Fieldings Points of Service
Develop rapport with culinary team to understand the full range of Fieldings products and services
Consistently search ways to improve and promote a high level of guest service
Be open to coaching leading to a desired outcome
Treat guests and Partners with respect
Help insure we have a risk free and safe working environment and experience
Apply accurate logic and common sense in decisions making or solving problems
Seek expertise help and resources to achieve goals and objectives
Stay focused and detailed oriented while on duty and work through distractions
Able to identify, prioritize activities and modify work routines to eliminate wasted efforts
Follow guidelines and rules of Fieldings culinary group
Speak clearly and logically to be understood and get the point across when communicating
Ability to read and interpret documents, operating and maintenance instructions and procedure manual
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