ABOUT OUR CLIENT :
Our client provides comprehensive and innovative eye care so their patients can live better lives. They have served the Atlanta community since 1971.
WHO YOU ARE :
Greets patients when they arrive, gathers appropriate demographics and insurance information. Collects due balances, posts and balances a daily payment batch.
Schedules appointments and answers telephones. Answers patient questions and provide assistance when necessary.
Responsibilities : Check In :
Check In :
- Gather patient demographics, insurance information and enter into NextGen.
- Scan appropriate documents into EMA.
- Verify insurance benefits and eligibility.
- Collect outstanding balances, deductibles, copays due at the time of check in.
- Perform a variety of clerical duties.
Check Out :
- Schedule patient's follow up appointment.
- Collect outstanding balances, deductibles, copays due at the time of check out.
- Accurately post payments and provide receipts to patients.
- Balance individual daily receipts and money collected with daily batch postings and Phreesia reconciliation report.
- Perform other duties as assigned or requested.
Appointment Scheduling :
- Answer multi-line phones and handle the patient's needs or direct to the appropriate party.
- Call patients to remind them of upcoming appointments.
- Schedule new, follow-up appointments and adjust existing appointments.
- Respond to voicemails in a timely manner.
- Maintain schedule templates for multiple doctors
Required Qualifications :
- Excellent communication, organizational and time management skills.
- Customer service, computer, and telephone skills.
- Meticulous attention to detail.
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