Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.
As a Technology Support Lead in Corporate Investment Bank in Markets Technology / Equities technology team you will play a leadership role in ensuring the operational stability, availability, and performance of our production services.
Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.
As a Technology Support team member in Equities Technology, you will ensure the operational stability of our trading applications.
Job responsibilities
- Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
- Execute policies and procedures that ensure operational stability and availability
- Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
- Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
- Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Knowledge of front office trading applications and North America equity markets
- Experience in Incident and Problem management
- Strong communication skills to translate technical language into meaningful business impact statements
- Working knowledge in one or more general purpose programming languages (Unix Shell, Python) plus an interest in learning other coding languages and skills as needed
- Have an understanding of the Agile methodology
- Have ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
- Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Have Proficieny in observability and monitoring tools and techniques
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications, capabilities, and skills
- Working knowledge in one or more general purpose programming languages and / or automation scripting
- Experience or knowledge of Artificial Intelligence or Machine Learning
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