Job Description
Job Description
The Patient Support Representative is the first point of contact for all OrthoRI patients who are contacting the company by telephone.
The Patient Support Representative will be responsible for answering and triaging incoming calls to the proper location;
all aspects of patient scheduling, including processing referrals, and managing consult requests. Our Patient Support Representatives focus on delivering a consistent, and exceptional level of service, measured through observation, coaching and feedback.
Essential Functions :
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Promptly answer calls using positive and clear communication to provide patient-focused service and a positive impression of the organization
- Accurate appointment scheduling and relate appointment protocols to patient
- Schedule online and faxed requests for appointments
- Accurately and expeditiously register patients
- Work closely with eligibility team regarding insurance benefits, deductibles and referral requirements
- Ability to triage patients and appropriately schedule them
- Use of Centricity, SRS, Phoenix and AllMeds EMRs for multiple office appointment scheduling
- Other duties as assigned
Competencies
- Communication Proficiency
- Customer / Client Focus
- Skilled Multi-tasker
- Excellent Typing Skills
Required Education and Experience
- High School Graduate or equivalent
- At least 1 year experience in high call volume call center.
- Any combination of education, training, and experience that demonstrates the ability to perform the duties of the position.
- Experience with Microsoft Office (Word, Excel and PowerPoint).
Physical Demands :
- Requires mobility, frequent walking, standing, and sitting, some bending, stooping and stretching and periodic lifting of up to 50 lbs.
- While performing the duties of this job, the employee is regularly required to converse and hear.
- Requires normal (corrected) vision.
- Requires coordination and manual dexterity sufficient to operate office equipment
Work Environment :
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets.
Position Type and Expected Hours of Work :
This is a full-time position. Days and hours of work are typically Monday through Friday, 8 : 30 a.m. to 5 p.m., but may vary depend on Company Schedule.
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