US Localization/Translation Team Lead

Description :

Acolad is an international leader in language and content solutions, services, and technologies. Represented by the brands Acolad, TextMaster and Ubiqus, the group is present in 25 countries and has a network of over 2,500 internal experts worldwide and +20,000 external linguists.

At Acolad, every position is key to our global growth : we know that we will only succeed if our people succeed.

Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity.

We are continuously looking for new talent (like you!) to support our mission to drive growth and innovation across some of the world’s leading brand.

We are currently accepting only internal applications for this Team Lead position to join our Language Service team in the US.

As a Localization / Translation Team Lead, you are responsible for the entire life-cycle of content services projects in a given portfolio, ensuring customer expectation are met in terms of turnaround time, quality, and price;

while in parallel ensuring budget / margin optimization; Providing day-to-day training, mentoring, coaching, and capacity management for a team of Project Managers.

• Responsible for Service execution including compliance to deadlines, standards / methodology, budget and margin optimization, quality standards, status reporting.
• Responsible also for providing day-to-day training, proactive mentoring and coaching, and capacity management for a team of Project Managers.
• Responsible for customer order setup, quotes and scheduling (per defined thresholds, collaborating with Account Management for complex quotes and those requiring validation).
• Proactively working with the Program Manager on client initiatives to improve processes and find efficiencies.
• Responsible for customer feedback, entry of CAPA's and completion of investigations.
• Owns collaboration with Resource Management, linguists, technical leads on resourcing and query management.
• Customer and internal communication and status reporting.
• Collaborating with Account Management to define new processes and to strategize on process and tool optimization for a customer.
• Responsible for margin optimization, including both internal and external costs, working with Resource Management as needed to support these efforts.
• Ensure linguistic material, such as TMs, glossaries, style guides, are consistently updated and delivered per SLA's.
• Participate in the pre-sales activities and prepare supporting documentation
• Participate in quality audits, recognize opportunities for improvement and implement the changes as needed.

Requirements :

• Bachelor’s degree in Translation or other equivalent degree
• 5-7 years of practical experience in project management, especially in coordinating language service projects
• Customer oriented
• CAT Tools experience
• MS Office
• Analytical skills and proactiveness
• Strong project management background
• Leadership Skills

Benefits :

Acolad offers a comprehensive benefit package. New employees are eligible to receive benefits on the first day of the month after their start date.

Highlights of the program include :

Medical, Dental, Vision, Life Insurance, Short-Term Disability, Health Savings and Flexible Spending Account options (range of $6,000 to $14,000 depending on elections and coverage levels).

Many other voluntary options to choose from : Voluntary Life Insurance, Long-Term Disability, Buy-Up Short-Term Disability, Identity Theft, Legal Insurance and Critical Illness Insurance.

401(k) plan with 50% match on 12% Employee Contribution - providing an employer contribution of up to 6%.

In addition to the benefit package, Acolad also offers the following time off :

Starting with 15 days of paid time off annually, with ability to move to 28 days within five years of tenure.

Nine paid holidays per year.

Salary range will be ($65K to $75K) dependent upon candidates experience and physical location. This position is eligible for variable compensation in addition to the base salary.