IT Business Process Analyst

THIS IS AN ON-SITE POSITION IN HARRISBURG, PENNSYLVANIA. DESCRIPTION OF EMPLOYER : Founded in 1901, Feeser’s, Inc., is a family-owned and operated full-line foodservice distributor located in Harrisburg, PA, servicing the Mid-Atlantic region.

Feeser’s provides an expansive offering of dry, refrigerated, and frozen products to a diverse customer base comprised of restaurants, healthcare facilities, educational facilities, and other institutions.

SUMMARY : The IT Business Process Analyst will play a pivotal role in enhancing business processes and supporting strategic initiatives, focusing on coordinating user testing for an ERP migration .

ESSENTIAL DUTIES AND RESPONSIBILITIES Conduct detailed business processes, workflows, and systems analysis to identify inefficiencies and recommend solutions.

Gather and document business requirements through meetings, interviews, and observations. Develop functional specifications and system design specifications.

Collaborate with stakeholders to prioritize business requirements and manage project scope. Perform data analysis to support decision-making and identify trends, anomalies, and areas for improvement.

Create and maintain reports, dashboards, and key performance indicators (KPIs) to monitor business performance. Identify opportunities for process optimization and automation.

Develop and implement process improvement strategies. Monitor the effectiveness of implemented solutions and make adjustments as necessary.

Assist in the planning, execution, and monitoring of projects. Ensure projects are delivered on time and within scope and budget.

Communicate project status, risks, and issues to stakeholders. Develop and execute a comprehensive user testing plan for the ERP migration project.

Coordinate and schedule user testing activities with relevant stakeholders. Create test cases, scenarios, and scripts based on business requirements.

Facilitate user training sessions and provide support during testing phases. Collect, document, and track user feedback and issues during testing.

Work with IT and development teams to resolve issues identified during testing. Maintain detailed and organized documentation of business processes, requirements, specifications, and testing activities.

Prepare user manuals, training materials, and other documentation as needed. Act as a liaison between business units, IT, and other stakeholders to ensure clear communication and understanding of project goals and requirements.

Facilitate meetings and workshops to gather requirements, present findings, and discuss solutions. Provide support to end-users during and after the implementation of solutions.

Conduct training sessions for staff on new processes and systems. Ensure that solutions meet business needs and requirements.

Conduct regular reviews and audits of business processes and systems to ensure compliance with standards and best practices.

Develop user manuals, training materials, and technical documents. Create presentations for users. Create detailed test cases and scenarios.

SKILLS REQUIRED : Ability to analyze complex business processes and data. Proficiency in identifying issues, trends, and opportunities for improvement.

Strong problem-solving abilities. Excellent verbal and written communication skills. Ability to convey technical information to non-technical stakeholders.

Ability to manage multiple projects and tasks simultaneously. Strong organizational skills and attention to detail. Ability to work effectively with cross-functional teams.

Strong negotiation and conflict resolution skills. Ability to build and maintain relationships with stakeholders at all levels.

Ability to learn new systems and processes quickly. Willingness to embrace and drive change within the organization. QUALIFICATIONS & EXPERIENCE : A Bachelor’s degree in Business Administration, Information Technology, Computer Science, Finance, or a related field is required.

Relevant certifications, such as Certified Business Analysis Professional (CBAP), Project Management Professional (PMP), or Lean Six Sigma certification, are a plus.

Minimum of 3-5 years of experience as a Business Analyst, preferably within the food distribution, logistics, or a related industry.

Hands-on experience with ERP systems, including implementation, migration, and user testing coordination. Experience with Oracle Cloud products is a plus.

Experience in a wholesale distribution environment is a plus. Feeser's, Inc. is an Equal Opportunity Employer. Qualified women, minorities, and US military veterans are encouraged to apply. Powered by JazzHR