CUSTOMER EXPERIENCE ASSISTANT

Customer Experience Assistant

Loopmasters & Plugin Boutique Customer Experience Brighton, East Sussex Department Loopmasters & Plugin Boutique Customer Experience Minimum Experience Mid-level Compensation 20,000 - 22,000 Company overview

Established in 2003 and 2012 respectively, Loopmasters and Plugin Boutique, part of The Beatport Group, offer the most diverse sample libraries in the highest quality, and the widest selection of audio plugins and instruments.

Based in the South-East of England and curated by an international team of passionate musicians and producers, both companies work closely with established artists, designers and brands to develop content and plugins, in order to inspire and assist with forward-thinking production across all musical genres.

Part of The Beatport Group. The Beatport Group includes some of the best-known brands in DJ culture, including : *Beatport, Beatsource, Loopmasters, and PlugIn Boutique, Loopcloud and Beatport LINK*.

We are consistently looking for bright, creative professionals with diverse perspectives and backgrounds. Whether your dream job dream is currently listed below or not, please introduce yourself if you believe youd be a great addition to our team who are as excited as we are to continue revolutionising the ecosystem that empowers DJs and creators to be successful at their craft.

Skills :

• Excellent written and verbal English
• Enjoy problem-solving / troubleshooting
• Attention to detail
• Excellent computer skills
• Organized
• Enthusiastic with a willingness to learn
• An efficient and hands-on working style
• A logical mindset and pragmatic approach
• A sense of ownership and commitment to achieve a result or resolution
• Enjoys helping others
• The ability to learn pro-actively and take responsibility for your own development
• A keen interest in music technology
• Customer service experience
• Ability to multitask
• Enjoys working in a team as well as individually
• Proficient on both Mac and Windows systems
• Proficient on Microsoft Office applications (Excel, Word etc)
• Music production experience (essential)
• DAW experience (essential)
• Basic Photoshop skills (an advantage but not essential)

Job role :

• Email ticket support
• Online live chat support
• Website admin
• Adding products to the website and product maintenance
• Listening and reporting users feedback
• Dynamic working hours (will include weekend cover work)
• Adding new reviews / editorial content
• Manufacturer trade-lists
• Creating step by step installation guides
• Image optimisation
• Partaking in weekly team meetings
• Flexible rotad (weekend work)
• Music software product testing

The successful applicant will be bright, enthusiastic and helpful with excellent organization and interpersonal skills, both written and verbal.

How to apply :

Please send a cover letter introducing yourself and why this position appeals to you. Include a resume and links to any work samples.

Equal Employment Opportunity :

Beatport strongly supports equal employment opportunity for all applicants regardless of race, colour, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

Benefits :

We offer a responsible and exciting proposal with an international range. The position is within a highly motivated team with a positive working climate that will allow you to express your talent fully.

In addition, we offer appropriate remuneration, and very good development chances within a dynamically growing enterprise.

Beyond this, the position offers an intensive integration in the international music scene as well as the metropolitan city of Berlin.

• Remote work options
• A professional environment with room for creativity and fun
• VIP Access to select music events & Livestream
• Flexible PTO
• Health, dental, and vision insurance (varies by country)
• Workers' Compensation

Hiring Practices :

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Beatports recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner.

Beatport may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

Location Brighton, East Sussex